Assistant Manager - Sales

About the job

The Sales Assistant Manager is responsible for managing and overseeing a team of sales representatives, ensuring efficient operations, and achieving sales targets while maintaining high levels of employee and customer satisfaction. The role requires strong leadership, coaching, and organizational skills to drive team performance, enhance sales results, and foster positive customer relationships. The AM will also manage daily operations, ensure adherence to SLAs, and collaborate with other departments to meet company goals.

Major Job responsibilities would be as under:

• Lead and manage a team of field sales representatives, ensuring seamless operations and timely delivery of SLAs while maintaining high levels of employee and customer satisfaction.
• Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed performance expectations.
• Oversee daily team activities, set clear goals, and develop call strategies for executives in collaboration with clients.
• Ensure that the team maintains the agreed standards in relation to job assignments and performance metrics.
• Track and document work schedules and absences to ensure consistent staffing levels. Resolve any audit-related issues in a timely and thorough manner.
• Act as the primary point of contact for all issues and queries related to specific business assignments.
• Provide regular feedback, coaching, and training to team members to enhance their performance and skills.
• Collaborate with internal teams to align strategies and improve sales and customer service outcomes.
• Ensure that sales processes and client interactions are compliant with industry regulations and company policies.

ISMS Responsibilities:

• Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads.
• Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective.
• Ensure the safeguarding of information in their possession; Accepts responsibilities for the operation and protection of information assets; and Perform the work as delegated by the by the Function Head.

Who is an ideal fit:

• Proven experience in telesales or insurance sales (Health, Motor, Life) and team leadership.
• Strong communication, coaching, and problem-solving skills.
• Ability to manage team performance, meet sales targets, and resolve customer issues.
• Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring Ability to manage relationships and engage clients effectively.
• Strong organizational skills to handle team scheduling, performance tracking, and resource management.
• Knowledge of sales processes, customer relationship management (CRM), and audit compliance.
• A results-driven mindset with a focus on employee development and customer satisfaction.

What We Offer:

• Opportunity to earn good incentives
• Endless growth opportunity
• GMC Group Medical Coverage
• Group Personal Accident Insurance
• Gratuity
• Wellness Programs
• Give back to society through CSR
• Continuous talent enhancement program
• Childcare facility
• Tax saving flexible benefits

We Are an Equal Opportunity Employer

At our company, we firmly believe in upholding the principles of Equal Employment Opportunity (EEO). We ensure that all individuals, regardless of their race, ethnicity, gender, age, religion, disability, or any other protected characteristic, have equal access to employment opportunities, fair treatment, and advancement within our organization.

Interested candidates may please reach out to Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com

Regards,

Himanshi Verma

9069719390

Sr. Executive- Human Resource