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Role & responsibilities

• Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
• Establish & Manage Relationships / Engagement with the Clients Oversight of team organizes resources, sets goals, call out strategy from Executives and client
• Managing day to day Sales targets (B2C Sales)
• Responsible for following agreed governance model, escalation & communication plan
• To ensure training of new staff on the corporate policy rules to be adhered to
• To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
• To monitor and document work schedule of staff and absences
• Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
• Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in process
• Coach & mentor Team lead so that they are able to manage their teams better
• Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
• To ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams.
• To be the Key contact for all problems and queries with specific business assigned.

Preferred candidate profile

1. Candidate must have onpapers experience of Manager of minimum 1.5 to 2 years

2. Candidate must have experience into managing a telesales team of 150-200 people along with TL's/Am's and DM's reporting to him/Her.

3. Candidate must have experience into outbound sales process

Perks and benefits

FIX CTC + Best incentives in the market(PER MONTH) + Medical insurance + Gratuity and flexi benefits

Interested candidates can share their updated resume at Kirtichauhan@policybazaar.com or can reach out at 9643560151