Call Center Head - Chennai /Bangalore/ Kochi

Role & responsibilities

• Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
• Insurance Sales (Health/Motor/Life)
• Establish & Manage Relationships / Engagement with the Clients.
• Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
• To monitor and document the work schedule of staff and absences.
• Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
• Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
• Ensure that all audit-related issues are brought to a close
• Identify and drive continuous improvements and initiatives in process
• Coach & mentor Team lead so that they are able to manage their teams better
• To ensure that all internal customer queries are followed up on a timely basis
• Collaborate with internal teams.
• To be the Key contact for all problems and queries with specific business assigned.
• Take on special projects as per business need
• Action-Oriented, Integrity and Trust, Perseverance
• Command Skills, Problem Solving, Drive for results, Standing along and Directing Others
• Managing & measuring work
• Ability to handle sales pressure
• Excellent verbal and written communications skills
• Strong external and management reporting skills

Preferred candidate profile

• Must have experience into managing a telesales team of 150- 200 people
• Must have onpapers experience as a Manager
• Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets
• Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring
• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
• Ability to communicate and resolve issues that affect Performance Criteria
• Ability to lead employees on their team to performance of the Performance Criteria

Demonstrated language fluency in English- Tamil/Kannada/ Malayalam

Perks and benefits

FIX CTC + PER MONTH INCENTIVES + MEDICAL INSURANCE

Interested candidates can share their updated resume at Kirtichauhan@policybazaar.com or can share their profile at 9311212060