Pokonut is a luxurious Ayurvedic skincare and haircare brand dedicated to providing natural and effective solutions. As we continue to grow, we are looking for a Telecalling Executive to join our team and serve as the voice of Pokonut, ensuring an exceptional customer experience.
Key Responsibilities: Make outbound calls to potential and existing customers for sales, queries, and support. Handle inbound customer calls, resolving queries regarding orders, products, and policies. Maintain and update customer databases with accurate details. Follow up on leads and ensure high conversion rates. Provide detailed information about products, offers, and ongoing campaigns. Address customer concerns professionally and escalate issues when required. Maintain call logs and report daily performance metrics. Assist in WhatsApp marketing and order confirmation calls.