Add office photos
Engaged Employer
i
This company page is being actively managed by
Platform3 Solutions Team. If you also belong to the team, you
can get access from
here
Platform3 Solutions
Compare
All Filters
14 Platform3 Solutions Jobs
Product Support Manager
Platform3 Solutions
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities:
- Responsible for planning, directing, coordinating, and overseeing the product support operations activities in the organization.
- Transform the way Product Support is being handled by introducing industry standard processes and best practices for Support management.
- Ensure development and implementation of efficient operations and cost-effective support systems to meet current and future needs of the Global clients
- Ensure timely resolution of incidents and service requests, adhering to defined service level agreements (SLAs) and escalating issues as necessary.
- Directly responsible for the product support operations on a day-to-day for the success of the Global client base.
- Work closely with peers and product teams to deliver a very high-level experience for customer success.
- Provide oversight to Product Support Engineers and enable them to maintain a high level of client satisfaction.
- Daily operation and management of the Technical and Product Support team through the effective use of resources, including scheduling, staff development, and management of client escalations. This includes involvement in hiring, developing and retaining talent.
- Responsible for team performance, analyzing trends, and reporting on performance metrics against the various SLAs to Clients and Management on a regular basis.
- Maintain a deep understanding of the product including the various features and configuration options to be able to provide the required guidance to support engineers.
- Need to work from the office.
Required Skills:
- Educational Qualification: B.E/B.Tech, MCA in Computer Science.
- Should have 5 to 7 years of experience in product support and managing product support teams.
- Experience in Java based product support.
- Experience in SaaS product support.
- Project and Personnel Management.
- Excellent verbal, written, and interpersonal communication skills.
Job Category: IT
Job Type: Full Time
Job Location: Chennai
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Product Support Manager roles with real interview advice
People are getting interviews at Platform3 Solutions through
People are getting interviews through
(based on 2 Platform3 Solutions interviews)
Referral
Job Portal
50%
50%
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
What people at Platform3 Solutions are saying
What Platform3 Solutions employees are saying about work life
based on 39 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Platform3 Solutions Benefits
View more benefits
Compare Platform3 Solutions with
TCS
Compare
Infosys
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
LTIMindtree
Compare
Mphasis
Compare
Hexaware Technologies
Compare
Persistent Systems
Compare
Yalamanchili Software Exports
Compare
ScoreMe Solutions
Compare
Global Edge Software
Compare
Logelite
Compare
Virtual Galaxy Infotech
Compare
Pagarbook
Compare
KDK Software
Compare
Atidan Technologies
Compare
Moveinsync Technology Solutions
Compare
Busy Infotech
Compare
SurePrep
Compare
Similar Jobs for you
Share an Interview