Cluster Sales Manager- MSME Secured

Role & responsibilities

• Responsible for establishing the brand and managing the sales and business development activities
• Responsible for overall sales and cross sell targets through building and development of internal team and external channels (DSA, micro - connectors, micro campaigns and centralised leads) and also maintain adherence to customer satisfaction and profitability metrics
• Monitor the leads and check for the quality of sourcing and ensure quick conversion of prospects as per the targets set
• Implement and engage in branch promotion activities for establishing the brand and increasing market coverage.
• The incumbent is required to have a good knowledge and understanding of the product market
• Responsible for customer management including all the customer related queries, issues, grievances and focus on resolving them at the earliest along with other cross functional teams in the branch
• Ensure that all customer documentation is maintained in the prescribed format and transfer of documents is done safely and seamlessly
• Provide market feedback on product offerings, channels & processes to senior levels to improve the same
• Deploy and ensure adherence by team to effective controls and processes to ensure risks are measured, monitored and controlled on an on-going basis
• Collaborate and provide requisite data for risk management and internal audit processes
• Responsible for knowing and complying with all the legal requirements as per the law of the land
• Support collections team in assessing delinquency
• Ability to hire and build team and provide support to HR in hiring process
• Responsible for empanelment, activation, training and development of external channel partners (connectors, DSAs) and release of channel payments on time
• Ensure DST and channel partners (connector, DSA) development through right training initiatives
• Model and foster behaviours that support the organizations values and culture creating an atmosphere of trust, cooperation, accountability and dedication to the organization
• Monitor individual, team and DSA performance and take steps to improve productivity and correct aberrations .
• Ensuring that the engagement and motivation levels are high in the team.
• Willingness to adapt to digital tools and processes

Preferred candidate profile

• 5-10 years of experience in sales preferably in HFC or in NBFC
• Ability to liaison & follow-up with external and internal stakeholders
• Experience of recruiting sales team and channel partners
• Good written & verbal communication skills
• Ability to work under tight deadlines
• Knowledge and understanding of the market
• Knowledge of compliance regulations as issued by NHB, RBI etc.