It Support Specialist

REPORTING STRUCTURE:

Senior Manager - IT

QUALIFICATION:

• Bachelors Degree.
• REQUIREMENTS:
  Should have minimum 3+ years experience in IT operations.
• Should have expertise in making service level dashboard & MIS.
• Excellent interpersonal, verbal, and written communication skills with the ability to communicate compliance related concepts to a broad range of technical and non-technical staff.
• Advanced understanding of technology hardware, including desktop computers, laptops, tablets, mobile, printers, projectors, and scanners.
• Demonstrated ability to understand and interpret audit, as well as security requirements.
• Antivirus patch management for end user devices.
• Windows patch management for end user devices.
• DLP patch management for end user devices.
• Implement and adhere the baseline security for existing and new laptops.
• Should have worked on IT Helpdesk & IT Inventory tool.
• Successful experience working, collaborating, and establishing credibility and relationships with senior leadership, colleagues, and clients.
• Demonstrated success working with internal audit, external auditors, outside consultants, and legal affairs.
• Knowledge of one or more operating systems, such as Microsoft Windows and Mac OS.
• Familiar with IT support tools, such as Active Directory and service desk software.
  

KEY ROLES/RESPONSIBILITIES:

Make broad recommendations on improving compliance related processes and/or procedures as it pertains to the IT department.

• Work along with Infrastructure team to achieve compliance with ISO 27001, RBI, NHB, and other security standards and regulatory frameworks.
• Responsible for developing, implementing, and maintaining as information security compliance program.
• Develop IT policies and procedures and provide improvement recommendations to current policies and procedures.
• Collaborate with system administrators to ensure that appropriate controls are implemented, operating properly, in accordance with the corporate policies.
• Conduct audit readiness assessments and coordinate with internal and external functions and audit resources.
• Develop, collect, and analyse security metrics to determine compliance and risk levels, as well as trends in systems and processes, and make recommendations on improvements and decisions based on information from the metrics.
• Work closely with Information Security Team and other business teams as required to understand IS related challenges and develop plans aimed at meeting those challenges.
• Act as a single point of contact for Top Management incident resolution, coordinating with other resolver groups to ensure the reported incident are resolved/escalated as required.
• IT Infrastructure service delivery to in-house customers.
• IT Service desk supervision and management.
• Monthly review of IT support helpdesk partner services SLA and team performance.