Analyst I - Operations

Perform analysis research and find resolution of business problems under guidance.

Outcomes:

1. Work with cross functional teams to gather and analyse information and recommend solutions
2. Perform research and study of specific work problems and procedures related to UST clients or internal stakeholders and provide solution recommendations to managers
3. Document findings of study and prepare recommendations for implementation of the new systems procedures or organizational changes
4. Recognize and maintain confidential information

Measures of Outcomes:

1. Quality of research and analysis
2. # of solutions recommended
3. # of new systems or processes recommended
4. Accuracy of reporting and MIS

Outputs Expected:

Operations Responsibility:

1. Collect and analyze information on specific business problems or procedures
   recommend solutions
   as required
2. Develop and maintain performance reports and consult with management about format
   distribution
   and purpose
3. Review management reports and make specific suggestions based on the report
4. Work with cross-functional teams to ensure successful implementation and rollout of newly implemented systems or process

Skill Examples:

1. Strong analytical and problem solving skills
2. Must be a self-starter and quick learner
3. Ability to work in a team environment
4. Strong written and oral communication skills
5. Ability to handle pressure and setbacks
6. Adaptability
7. Ability to meet deadlines and manage multiple priorities
8. Ability to maintain confidentiality of information
9. Should be an extrovert

Knowledge Examples:

• Good understanding of IT industry
  1. Experience with MS Word Excel PowerPoint and MS Visio
  
  

  The HR/payroll analyst will work with SAP SuccessFactors, SAP HCM Payroll, and other HR business applications as needed to drive HR operational excellence. Responsibilities include identifying, recommending, and implementation of ideas to improve the HR usage through the assessment of system capabilities and identifying high-level customer requirements. The HR analyst will define requirements to meet the business process and data needs working with the application support team to ensure a high-quality results and minimal business impact. Lastly, a HR analyst would be expected to respond to and diagnoses system, process, and data issues through discussions with business users, application support teams, and is responsible for leveraging resources across the organization to provide resolution. Major Responsibilities: Act as liaison between HR business partners and the IT support Team. Troubleshoot/analyze issues across systems landscape including HR, Payroll and Timekeeping. Work with the appropriate support resources and track through resolution. Provide second level system support to Global HR partners. Providing guidance as needed. Support US and Canadian weekly and semi-monthly payroll processing as needed during US business hours. This includes working with HR and HR IT support team to resolve replication and other issues per the US and Canadian payroll timing. Evaluation of the efficiency and effectiveness of current processes, data, and implementation. Champion ideas for new enhancements and processes working with the functional BA s for realization. Support mass data changes and auditing of loads. Documentation of current processes, data, and implementation. Develop FAQs, supplemental how to guides, and documentation updates in conjunction with HRIS team. Assist with development of test scripts, perform testing as needed, and review support team test results for system changes and enhancements. Run US payroll journals for the GL Team. Position Requirements: Education: Bachelor s Degree in a business or technical discipline required or may consider equivalent 6-8 years related professional experience. SuccessFactors certification is a plus. Experience: 3-5 years related professional experience. Experience with SAP SuccessFactors is required. Experience with SAP HCM/payroll is a plus. Experience with ADP eTime or similar Time and Attendance system is a plus. Language: English (fluency in reading, writing and speaking). Additional Skills: Experience requirements include working with and/or facilitating: Project methodology. Gathering information and/or data gathering process. Developing process models. Developing functional specifications of new processes, data, and physical environment. Developing functional integration test specifications, conducting test and conducting customer acceptance test. Recommending build, buy, or outsource solutions. Working with fundamental business processes and identifying the impact one business process can have on another. Identifying, developing, and delivering training required for implementation. Providing second tier support.