Architect I - Enterprise Solutions

About the Role The Workday HCM/HRIS consultant is a key role in our Workday AMS support team responsible for the administration, maintenance, and support of our customer s Workday production systems. They will augment our managed capacity squad or customer teams to enable a stable production environment while bringing their prior HRIS experience to support enhancements and maximize the value customers get from Workday, The Opportunity and Responsibilities: Partner with customer teams live on Workday to support end users via resolving functional and configuration issues, ensuring data integrity, delivering enhancements, and achieving greater process efficiencies. Manage/support Workday system modules, support semi-annual upgrade processes, and deploy new functionality as approved Facilitate problem solving between customer resources, and subject matter experts/process owners. Provides Workday functional expertise for enhancements and development including business process configuration, testing, and other troubleshooting support - specifically around Core HCM, Absence, Time Tracking, Compensation, and Custom Reports Support transactional and ongoing operational activities like Security administration and loading of data via EIBs Create test scripts, document test scenarios, and perform testing activities of HR systems during semi-annual release upgrades or launch of new features. Work effectively to support client satisfaction and success, while growing USTs footprint and reputation Work with internal UST product teams to leverage internal capabilities and accelerators for our customers. What you need: At least 8+ years of Workday experience in a direct customer facing AMS/post-production support role Strong experience and certifications (Implementation/pro) with hands-on experience in at least three or more of the following modules - Core HCM, Absence, Time Tracking, Compensation, and Custom Reports. Experience gathering business requirements and translating to Workday functionality, including associated testing routines to validate solutions before moving them to production. Configuration skills to implement new Workday functionality, improve existing functionality, and create custom reports or simple integrations. Proactive attitude and approach to resolving issues and suggesting solutions. Good organizational skills and an excellent team player A strong focus on customer satisfaction while effectively managing client expectations. Will require attending early morning or late evening meetings (like daily stand-ups) to meet with customer team leads and other team members who may be in different time zones.