Lead I - Enterprise Solutions

Under the supervision of a Senior Lead analyze and develop applications in assigned area of responsibility on ERP/CRM systems and design solutions.

Outcomes:

1. Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models
2. Learn technology business/system domain and as recommended by the project/account
3. Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.
4. Identify the problem patterns and improve the technical design of the application/system
5. Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.
6. Independently analyze design develop and test functionalities
7. Develop technical documents such as Functional Design Specifications Deployment documentation
8. Perform design document reviews peer code reviews and suggest code improvements
9. A single point of contact for the build and deployment issues and resolving on time
10. Responsible for code/configuration changes to production environment to resolve any issues post production move
11. Independently manage client environments/perform installation related activities
12. Perform root cause analysis technical troubleshooting architecture resolve performance issues
13. Mentor juniors for client discussions and day to day activities and basic administrative tasks
14. Perform other duties as assigned or requested.
15. Influence and improve customer satisfaction through things like (but not limited to) offering suggestions for code refactoring and for small improvements in business processes. complete sprint deliverables ahead of schedule; helping client architects and product owners by way of design suggestions and/or explaining functionality to business stakeholders etc
16. Self-learning and implement new features released in ERP/CRM wherever possible.
17. Set goals in NorthStar and timely measure the progress and update accordingly.

Measures of Outcomes:

1. Number of applicable technical/domain certifications completed
2. Adherence to process and standards (coding standards)
3. Number of mandatory training (Industry/Technology specific trainings UST mandatory trainings) completed
4. Quick turnaround of production bugs
5. Adherence to schedule / timelines
6. Number of mid-size requirements solutioned and implemented
7. Number of issues resolved
8. Number of innovative industry/technology specific ideas submitted
9. Number of positive feedback received from client (client appreciation emails)
10. Number of suggestions/implementation of new features/standards/framework for client.
11. Resource utilization throughout the year

Outputs Expected:

Requirement:

1. Understand the requirements/user stories

Estimate:

1. Estimate time
   effort
   resource dependence for ones own work and for others work
   including for modules. Follow scrum ceremonies.
2. Participate in preparing RFPs and estimations in ERP/CRM Practice

Design:

1. Understand the design/LLD and link it to requirements/user stories

Configuration and Coding:

1. Adhere to coding standards and follow ERP/CRM best practices. Develop code independently.
2. Review code done by peer and team.

Test:

1. Create and conduct unit testing.
2. Test class coverage above 95%.

Manage Defects:

1. Perform defect RCA and mitigation
2. Identify defect trends and take proactive measures to improve quality

Client Interaction:

1. Effectively interact with customers and articulate their inputs

Manage Project:

1. Manage delivery of modules and/or manage user stories

Documentation:

1. Create/review templates
   checklists
   guidelines
   standards for design/process/development
2. Create/review deliverable documents. Design documentation
   requirements
   t test cases and results
3. Document one s own work

Status Reporting:

1. Report status of tasks assigned
2. Comply with project related reporting standard and process

Manage knowledge:

1. Contribute project related documents
   share point
   libraries
   client universities
2. Review the reusable documents created by the team

Release:

1. Follow and monitor release process

Customer interaction:

1. Clarify requirements and provide guidance to development team
2. Present design options to customers
3. Implementation reviews with stakeholders.

Domain relevance:

1. Develop feature / component with good understanding of the business problem being addressed for the client

Recruitment and Onboarding:

1. Part of technical screening team for recruiting candidates for A2/A3 Band.
2. People management skills - manage onboard new team members
   guide reportees and provide timely feedback.

Manage/Mentoring Team:

1. Mentor junior developers in the team
2. Set goals and provide feedback

Skill Examples:

1. Explain and communicate the design / development to the customer
2. Perform and evaluate test results against product specifications
3. Break down complex problems into logical components
4. Manage and guarantee high levels of cohesion and quality
5. Estimate effort time required for own work
6. Perform and evaluate test in the customer or target environment
7. Make quick decisions on technical/project related challenges
8. Team player capabilities and can manage a team mentor and handle people related issues with the team
9. Maintain high motivation levels and positive dynamics in the team.
10. Set goals for self and team. Provide feedback for team members
11. Create and articulate impactful technical presentations
12. Follow high level of business etiquette in emails and other business communication
13. Drive conference calls with customers and answer customer questions
14. Proactively ask for and help
15. Ability to work under pressure determine dependencies risks facilitate planning and handle multiple tasks.
16. Build confidence with customers by meeting the deliverables in time with quality.
17. Estimate effort time and resources required for developing / debugging features / components
18. Strong analytical and problem-solving abilities
19. Ability to advise on best practices and approaches to the team and the client
20. Ability to prepare test data and steps for unit integration and production testing as per project needs.
21. Strong and effective written and verbal communication skills.

Knowledge Examples:

• Functional and technical designing on various ERP and CRM cloud platform features and automations.
  1. Thorough knowledge of coding best practices and understanding the limitations of coding.
  2. Experience using data loader tools.
  3. Experience with production deployment and solving deployment errors.
  4. Knowledge of Agile Methods - Scrum and Kanban
  5. Knowledge in integrating ERP/CRM with external systems using SOAP API REST API etc.
  
  

  Microsoft Dynamics 365 Customer Relationship Management (CRM) The Platform Administrator for Microsoft Dynamics is responsible for managing and maintaining the Microsoft Dynamics 365 environment to ensure optimal system performance, security, and support. This role involves overseeing system updates, customizing the platform to meet organizational needs, managing security protocols, and providing comprehensive technical support and training to users. Key Responsibilities: 1. System Management: o Oversee and manage Microsoft Dynamics 365 updates and performance. o Troubleshoot and resolve issues to maintain smooth system operations. o Monitor system health and implement improvements for efficiency. 2. Configuration: o Customize the Dynamics 365 platform to align with organizational processes and requirements. o Develop and implement configurations and customizations to enhance system capabilities. 3. Security: o Manage user roles, permissions, and ensure compliance with security policies. o Conduct regular security audits to identify and address vulnerabilities. 4. Support: o Provide technical support to end-users, addressing queries and resolving issues. o Conduct training sessions to improve user proficiency and system utilization. 5. Integration: o Ensure seamless integration of Dynamics 365 with other organizational systems. o Manage data integrity and facilitate data migration as necessary. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 4-6 years of experience in managing and administering Microsoft Dynamics 365 environments. Strong understanding of Dynamics 365 architecture, functionalities, and capabilities. Experience with system integration and data management. Proficiency in security management and conducting security audits. Excellent problem-solving skills and ability to troubleshoot complex issues. Strong communication skills and ability to train and support users effectively. Preferred Skills: Experience with Power Platform, including Power Apps and Power Automate. Knowledge of CRM processes and best practices. Familiarity with Agile methodologies and project management tools. "