Pibit.ai - Manager - Operations (1-2 yrs)

About Us:

We are a Y Combinator-backed startup founded by IIT Roorkee alumni, dedicated to transforming the insurance industry through intelligent automation.

Our cutting-edge deep learning models convert paper documents into structured data, enabling top insurance companies to save time and reduce costs. Join us on this exciting journey as we scale and revolutionize document processing.

Role Overview:

- As an operations manager, you will oversee multiple facets of real-time production operations, manage risks, and ensure seamless coordination across teams.

- You will play a critical role in designing and implementing scalable processes, analyzing performance data, and fostering collaboration to achieve operational excellence.

- This role requires you to guide the team with precision, focus, and a data-driven approach while maintaining high productivity standards.

Key Responsibilities:

Production Oversight and Risk Management:

- Monitor real-time document processing to ensure smooth execution and meet production goals.

- Identify and address risks to mitigate potential issues and minimize downtime.

- Analyze real-time data, resolve operational challenges, and identify areas to improve productivity.

Team Training and Development:

- Train and onboard new team members to handle operational tasks effectively.

- Conduct upskilling initiatives to enhance team capabilities and maintain high performance.

- Organize regular 1:1 sessions to provide feedback and support professional growth.

Process Design and Optimization:

- Design and implement scalable, KPI-driven processes to improve operational efficiency.

- Leverage automation technologies and standardization practices to streamline workflows.

- Collaborate with the product team to resolve technical issues and continuously improve processes.

Coordination and Reporting:

- Lead daily sync-ups with the production team to ensure alignment on priorities and tasks.

- Track vendor performance, address challenges, and maintain productive relationships.

- Prepare and analyze production reports, using insights to recommend improvements.

- Communicate operational updates and challenges to leadership, ensuring transparency and clarity.

What We're Looking For:

Experience:.

- 3-4 years of project management experience, preferably in a structured, KPI-driven environment.

Skills:

- Exceptional attention to detail and a highly logical approach to problem-solving.

- Strong decision-making skills, using data to drive performance improvements.

- Excellent organizational skills and the ability to handle multiple priorities in a fast-paced environment.

- Effective written and oral communication skills to manage cross-functional coordination.

Technical Knowledge:

- Proven expertise in scalable process design and automation technologies.

- Familiarity with performance metrics, real-time data analysis, and reporting systems.

Why Join Us?

- Be part of a fast-growing startup backed by Y Combinator, making a real impact on the insurance industry.

- Collaborate with a vibrant, driven team that celebrates success and values innovation.

- Competitive compensation and exciting growth opportunities.

- A challenging yet rewarding role where you can make a tangible difference.

Location & Shift:

Onsite Role: Bangalore-based.

Shift Timing: Night Shift to align with US time zones.