Upload Button Icon Add office photos
filter salaries All Filters

9 Phykon Solutions Jobs

Phykon - Executive - Customer Support (2-4 yrs)

2-4 years

Phykon - Executive - Customer Support (2-4 yrs)

Phykon Solutions

posted 14d ago

Job Role Insights

Fixed timing

Job Description

Job Title: Customer Support Executive - Canada Voice Process

Location: Technopark, Trivandrum

Experience: 2 to 4 years

Shift Timings:

Hours of Operation:

Sunday to Thursday: 10:30 AM - 1:00 AM CST

Friday & Saturday: 10:30 AM - 3:00 AM CST

Qualifications: Graduation in any stream

Job Summary:

We are looking for a dynamic and customer-focused individual to join our team as a Customer Support Executive (Canada -Voice Process). In this role, you will handle voice support for customers of a pizza chain, delivering excellent service and ensuring customer satisfaction.

Key Responsibilities:

- Handle inbound and outbound calls with customers in the Canada region.

- Assist customers with inquiries related to menu items, pricing, delivery, and order taking.

- Resolve customer complaints or concerns in a professional and timely manner.

- Log all interactions in the system accurately and comprehensively.

- Provide detailed information about promotions, deals, and new products.

- Process orders, track deliveries, and troubleshoot issues as needed.

- Maintain extensive product knowledge to offer effective solutions.

- Follow company policies and ensure consistent, high-quality customer service.

- Collaborate with teams to enhance service delivery and customer experience.

- Maintain a positive, empathetic, and professional demeanour with customers.

- Monitor and handle emails and social media inquiries when required.

Required Skills and Qualifications:

- Proven customer support experience, preferably in a call centre or BPO environment.

- Excellent communication skills, both verbal and written, in English.

- Familiarity with the Canadian market is an advantage.

- Strong multitasking skills and ability to meet deadlines.

- Proficiency with customer service software, CRM tools, and other systems.

- Effective problem-solving skills with professionalism in handling challenges.

- Capable of working in a fast-paced environment with high call volumes.

- Flexibility to work rotating shifts, including weekends and holidays.

What We Offer

- Opportunity to work with a leading ITES company and global clients.

- Exposure to advanced customer experience management practices.

- A collaborative and supportive work environment at Technopark, Thiruvananthapuram.

- Join Phykon and become part of an enthusiastic team dedicated to delivering high-quality customer support.


Functional Areas: Other

Read full job description

What people at Phykon Solutions are saying

Customer Support Executive salary at Phykon Solutions

reported by 1 employee with 5 years exp.
₹2.7 L/yr - ₹3.5 L/yr
9% more than the average Customer Support Executive Salary in India
View more details

What Phykon Solutions employees are saying about work life

based on 31 employees
58%
62%
77%
67%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Phykon Solutions Benefits

Free Transport
Free Food
Health Insurance
Job Training
Work From Home
Team Outings +6 more
View more benefits

Compare Phykon Solutions with

Infosys

3.7
Compare

TCS

3.7
Compare

Wipro

3.7
Compare

HCLTech

3.6
Compare

Tech Mahindra

3.6
Compare

LTIMindtree

3.9
Compare

Mphasis

3.4
Compare

Hexaware Technologies

3.6
Compare

Persistent Systems

3.5
Compare

Accel Frontline

3.9
Compare

VHS Consulting

3.7
Compare

IVTL Infoview Technologies

3.6
Compare

Apex CoVantage

3.3
Compare

Knoldus Inc

4.1
Compare

DynPro

3.8
Compare

Apmosys Technologies

3.5
Compare

Avontix

4.0
Compare

NexTurn

4.3
Compare

Sapphire Software Solutions (India)

4.4
Compare

Dataflow Group

3.0
Compare

Similar Jobs for you

Service Specialist at Phykon Solutions Pvt. Ltd

Thiruvananthapuram

2-6 Yrs

Not Disclosed

Customer Support Executive at OnActive

Bangalore / Bengaluru

1-4 Yrs

Not Disclosed

Customer Support Executive at HSN Software Technologies

2-5 Yrs

Not Disclosed

Customer Support Executive at Snaphunt Pte. Ltd.

1-2 Yrs

Not Disclosed

Customer Support Executive at MyOperator

1-2 Yrs

Not Disclosed

Customer Support Executive at Megaaopes Solution

1-2 Yrs

Not Disclosed

Customer Support Executive at Snaphunt Pte. Ltd.

Bangalore / Bengaluru

0-2 Yrs

Not Disclosed

Customer Support Executive at Snaphunt Pte. Ltd.

Mp, Jaipur + 2

1-2 Yrs

Not Disclosed

Customer Support Executive at Soft Elevation

0-4 Yrs

Not Disclosed

Customer Support Executive at HeadsUp HR Solutions Private Limited

0-3 Yrs

Not Disclosed

Phykon - Executive - Customer Support (2-4 yrs)

2-4 Yrs

14d ago·via updazz.com

Phykon - Trainee - Customer Support (0-1 yrs)

0-1 Yrs

4d ago·via updazz.com

Talent Acquisition Executive

1-4 Yrs

Thiruvananthapuram

13d ago·via naukri.com

TA and HR Generalist / Sr. TA & HR Specialist

3-5 Yrs

Thiruvananthapuram

14d ago·via naukri.com

Trainees - Customer Support (Canada Voice Process)

0-1 Yrs

Chennai, Thiruvananthapuram, Karnataka

14d ago·via naukri.com

IT Support Engineer - VoIP/Asterisk (3-6 yrs)

3-6 Yrs

25d ago·via hirist.com

Technical Support Specialist (Voice Process US Region)

1-4 Yrs

Thiruvananthapuram

3mon ago·via naukri.com

Process Trainer

1-4 Yrs

Thiruvananthapuram

3mon ago·via naukri.com
write
Share an Interview