Trainees - Customer Support (Canada Voice Process)

JOB DESCRIPTION

Job Title: Trainee- Customer Support (Canada Voice Process)
Location: Trivandrum (WFO), Karnataka, Tamil Nadu, Kerala (other than Trivandrum),Andhra Pradesh - (WFH)
Experience: Fresher (0-6 months)

Shift Timings:

• Hours of Operation:
• Sunday to Thursday: 10:30 AM 1:00 AM CST
• Friday & Saturday: 10:30 AM – 3:00 AM CST

Customer Support Trainees (Canadian voice process) will be assigned any 9-hour shifts within the designated hours of operation.

Qualifications: Graduation in any stream

Job Summary

We are looking for dynamic and customer-focused individuals to join our team (Freshers and those with up to 6 months+ of experience) to join our team as Trainee - Customer Support for our Canada – Voice Process. 

Successful candidates will undergo a structured training program, as detailed below:

1. Training Period: All trainees will receive comprehensive Customer Support training for an initial period of 2 weeks. This training will cover all the essential skills and knowledge required to excel in the role.
2. Certification: After the initial training period, trainees will be required to undergo a Certification process. This phase will last up to a maximum of 4 weeks, during which your understanding and performance will be assessed.
3. Employment Offer: Upon successful certification, trainees will be offered full-time employment as Customer Support Executives.

This structured training program will provide you with the necessary tools to succeed in the role and become an integral part of our team.

In this role, you will handle voice support for customers of a popular pizza chain, delivering excellent service and ensuring customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls with customers in the Canada region.
• Assist customers with inquiries related to menu items, pricing, delivery, and order taking.
• Resolve customer complaints or concerns in a professional and timely manner.
• Log all interactions in the system accurately and comprehensively.
• Provide detailed information about promotions, deals, and new products.
• Process orders, track deliveries, and troubleshoot issues as needed.
• Maintain extensive product knowledge to offer effective solutions.
• Follow company policies and ensure consistent, high-quality customer service.
• Collaborate with teams to enhance service delivery and customer experience.
• Maintain a positive, empathetic, and professional demeanour with customers.
• Monitor and handle emails and social media inquiries when required.

Required Skills and Qualifications

• Excellent communication skills, both verbal and written, in English.
• Strong multitasking skills and ability to meet deadlines.
• Effective problem-solving skills with professionalism in handling challenges.
• Capable of working in a fast-paced environment with high call volumes.
• Flexibility to work rotating shifts, including weekends and holidays.

Prerequisite for WFH Candidates from South India Locations

• Laptop and Broadband Connection:
• Candidates from South India (other than Trivandrum) applying for Work From Home (WFH) must have their own reliable laptop and a stable high speed broadband connection to perform efficiently in the role.

What We Offer

• Opportunity to work with a leading ITES company and global clients.
• Exposure to advanced customer experience management practices.
• A collaborative and supportive work environment at Technopark, Thiruvananthapuram / option to WFH if outside Trivandrum (but within South India)
• Transportation will be provided within a 30-kilometer radius of the office location.

Join Phykon and become part of an enthusiastic team dedicated to delivering high-quality customer support.

To Apply Click here : https://phykon.keka.com/careers/jobdetails/11822