Process Architect (Business processes)

Role & responsibilities

Experience level: Candidates with 10-12+ years of experience, AVP level profile in the industry are preferred.

Technical knowledge: Experience in process improvement / automation, Business process mapping and Lean project implementation is a must have.

Banking domain experience: Experience in client life cycle journeys such as onboarding, customer screening, KYC/CDD review, off boarding etc. is a must.

Cross functional experience: The candidate must have a strong understanding of team operations across multiple teams, ensuring a cross functional approach to defining and managing end to end processes.

Technical knowledge: Expertise in mapping, defining, and connecting the dots for complex end to end workflows is essential.

Technical knowledge: Must have experience with software design and architecture integration, ensuring seamless operational implementation.

• Analyse and document existing business processes, identifying areas for improvement and automation.
• Design, develop, and implement process improvement initiatives, including Lean, Six Sigma, and other methodologies.
• Develop and maintain process maps, flowcharts, and other process documentation.
• Collaborate with cross-functional teams (e.g., operations, technology, compliance) to define and implement end-to-end process solutions.
• Identify and implement process automation opportunities using technologies such as RPA (Robotic Process Automation).
• Ensure compliance with relevant regulations and industry best practices.
• Monitor and analyze process performance metrics and identify areas for continuous improvement.
• Stay abreast of industry trends and best practices in process management.
• Mentor and guide junior team members on process improvement methodologies.

Preferred candidate profile

• 10+ years of experience in process improvement, automation, and business process management.
• Proven experience in implementing Lean and Six Sigma methodologies.
• Strong understanding of business process mapping and documentation techniques.
• Experience in banking domain, with a focus on client life cycle journeys (onboarding, screening, KYC/CDD, offboarding).
• Strong analytical and problem-solving skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work1 independently and as part of a team.2

Perks and benefits