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183 PhonePe Jobs
CX Automation Platforms, Associate Manager
PhonePe
·
4-7 years
₹ 11 - 25L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
CX Automation Platforms, Associate Manager
PhonePe
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The customer experience automation team for Pincode, and Indus businesses aims to create a smooth and automated support system for all customers, ensuring they receive top-notch assistance for all their needs and products. They collaborate closely with business and product teams to discover new possibilities, develop predictive models to detect potential issues in a customers journey, and establish preventative measures.
Responsibilities
Own the development and management of PhonePe s automated support channels for Pincode and Indus Businesses in alignment with business goals and improve key performance indicators (KPIs) such as (but not limited to) productivity, customer satisfaction, operational & process efficiency, automation %, etc
Build deep understanding of technical specification across a diverse portfolio of products to create memorable customer experiences
Identify, scope and implement measurements and control variables for our support products - automated support, helpdesk, and other tooling suites
Design and implement scalable automation frameworks for business-critical processes and enhance support metrics.
Keep up with industry trends and continuously assess new technologies and tools that can be incorporated into the automation strategy.
Create and manage SOPs of platform management ensuring compliance and security of platforms
Lead the team by example - plan the projects, assign tasks to the team, self-execute tasks to lead from the front
Manage a team of highly motivated individual contributors and collaborate with cross functional teams to ensure the best user experience
Basic Requirements
Engineering graduate with 4+ years of experience in a technical domain related to customer experience, knowledge of SQL
Prior experience of people management
Prior experience in CX or automation and experience robotic process automation
Ability to deal with ambiguity and create processes to streamline information and knowledge dissipation
Ability to manage influence through persuasion, negotiation, and consensus building
Demonstrated desire for continuous learning and improvement
Good to have
MBA and/or previous experience of digital payments landscape is a plus
2+ years of total experience in Program/Product management roles
Analytical, Inquisitive and process-oriented mindset
Employment Type: Full Time, Permanent
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People are getting interviews at PhonePe through
People are getting interviews through
(based on 185 PhonePe interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
31%
19%
16%
10%
7%
4%
13% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at PhonePe are saying
Rating based on 6 Associate Manager
reviews
Anonymous · Finance
in Bengaluru
Likes
People
Dislikes
Startup mindset and no guaranteed stay for employees
Read 6 reviewsAssociate Manager salary at PhonePe
reported by
114
employees
with 1-10
years exp.
₹8.5
L/yr - ₹27.5
L/yr
11%
more
than the average Associate Manager Salary in India
View more details
What PhonePe employees are saying about work life
based on 2.1k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
PhonePe Benefits
Health Insurance 
Job Training 
Team Outings 
Work From Home 
Soft Skill Training 
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