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PhonePe

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4.0

based on 2.4k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Tech Startup - 2024

152 PhonePe Jobs

Associate Manager, Business Operations (Payments)

PhonePe

4.0

based on 2.4k Reviews

4-5 years

Bangalore / Bengaluru

1 vacancy

Associate Manager, Business Operations (Payments)

PhonePe

posted 7mon ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Automation Testing Operations Medical Insurance Stock Broking Financial Services

+ 3 more

Job Description

Active involvement in Designing new processes ,revamp/ optimisation of existing processes to account for changes in Product/ Regulations or other factors impacting the process.
Collaborate effectively with different teams within PhonePe, key external entities,Partners / service providers to ensure smooth execution of processes so as to achieve desired service levels
Managing operational tasks by gaining relevant context for driving conversations with cross- functional teams, including tech, product and business teams.
Set up scalable SOPs for any business operational tasks and actualise them diligently. Simultaneously to work on building automation possibilities for the processes & implement them.
Ensure timely reconciliation of transactions and resolve any discrepancies.
Manage performance metrics and drive improvements in transaction success rates and TATs.
Collaborate with cross-functional teams, including Product, Finance, Biz-Fin, Accounting, Tech Team, Customer/Merchant Support, and others, to ensure operational efficiency and improve the overall user experience.
Tracking implementation of different projects by our partner banks and helping prioritize adoption from banks as per our plans.
Monitoring and reporting daily performance of the categories. Identifying areas of improvement and collaborating with internal/external teams to ensure enhancements are executed on time.
Responsible for defining, developing, and communicating key metrics and business trends to partner and management teams
Required to monitor the process execution regularly and take proactive steps to address factors that may impact the process execution
Identifying issues & lead process streamlining as & when required. Assigns appropriate work and holds Operations analysts accountable for performance.

Requirements:

Minimum work experience of 4-5 years in the operations/payment industry
Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration.
Strong communication skills and ability to negotiate for ones requirements
Advanced knowledge of Excel and basic knowledge of SQL
Qualifications - B.Tech/MBA preferred

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
we'llness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy