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Senior Business Operations Analyst, Payments
PhonePe
posted 4mon ago
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Flexible timing
Key skills for the job
Job Description
- Work on payments initiatives with banks and institutions, focusing on technological interventions and stakeholder coordination.
- Manage business and ad hoc reporting using Excel & SQL, ensuring accurate and timely insights.
- Develop and maintain relationships with payment stakeholders to foster collaboration and innovation.
- Drive execution excellence with a customer-first approach to resolve pain points promptly.
- Monitor transaction success rates, analyze data, and implement enhancements for improved products and processes.
- Coordinate with Customer Support for issue resolution and maintain Bank and Network relations.
- Address internal queries and escalations related to payment transactions and collaborate with finance for reconciliations.
- Spearhead integrations and go-live activities with internal and external teams, ensuring seamless operations.
- Make critical business decisions, execute SOPs, and drive continuous improvements.
- Provide proactive insights, leadership, and guidance to improve monitoring and operational efficiency.
- Minimum work experience of 3-4 years in the operations/payment industry
- Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration.
- Strong communication skills and ability to negotiate for ones requirements
- Advanced knowledge of Excel and SQL
Qualifications - B.Tech/MBA preferred
Employment Type: Full Time, Permanent
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PhonePe Benefits
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Work From Home 
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