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PhonePe

Compare

4.0

based on 2.1k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Tech Startup - 2024

184 PhonePe Jobs

Customer Experience Specialist, Stock Broking

PhonePe

4.0

based on 2.1k Reviews

0-2 years

Bangalore / Bengaluru

1 vacancy

Customer Experience Specialist, Stock Broking

PhonePe

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Flex International Medical Insurance Stock Broking NISM Financial Services

+ 3 more

Job Description

We are looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.

Responsibilities:

Act with integrity & think customer-first in every interaction

Handle basic Stock broking & Mutual Funds queries

Ability to flex between phone & data channels

Follow specified process guidelines to bring about resolution

Build customer trust through their interaction

Ability to meet hourly & daily productivity goals

Leverage internal processes and resources to drive resolution

Escalate appropriately taking support from relevant teams to resolve customer issues

Recommend process improvements

Engage & Educate customers so they re able to leverage PhonePe to the fullest

Ideal candidate should :

Have excellent written and verbal communications

NISM VI & NISM VII Certificate is Mandatory for Customer experience specialist, Stock Broking role

NISM V certificate for is mandatory for Customer experience specialist, Mutual fund role.

Should be able to speak in English and Hindi

Graduation (10+2+3) is Mandatory

0 - 2 years of work experience in a customer facing role

Employment Type: Full Time, Permanent

Read full job description

PhonePe Interview Questions & Tips

Prepare for PhonePe Customer experience Specialist roles with real interview advice

People are getting interviews at PhonePe through

(based on 189 PhonePe interviews)

Job Portal

Referral

Campus Placement

Company Website

Walkin

Recruitment Consultant

31%

19%

16%

10%

13% candidates got the interview through other sources.

High Confidence

What people at PhonePe are saying

4.4

Rating based on 2 Customer experience Specialist reviews

Anonymous · Retail & B2C Sales in Hyderabad / Secunderabad

Likes

This is India no.one peymnt app POS aand soundbox processor easily system working fast I will my try best I have got a best post in future

Dislikes

No comment

Read 2 reviews

Customer experience Specialist salary at PhonePe

reported by 3 employees

₹3.5 L/yr - ₹5.2 L/yr

6% more than the average Customer experience Specialist Salary in India

View more details

What PhonePe employees are saying about work life

based on 2.1k employees

54%

61%

63%

98%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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PhonePe Bangalore / Bengaluru Office Location

View all

Bangalore / Bengaluru (1)

Bengaluru Office

Headquarter

Ashford Park View, Site No – 9 Industrial Layout, Koramangala 3rd Block,80 ft Road Bengaluru
560034