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149 PhonePe Jobs
Merchant Experience Specialist, PG
PhonePe
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About PhonePe Group:
Culture
About the role:
We are looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
Responsibilities:
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they re able to leverage PhonePe to the fullest
Ideal candidate should :
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 - 2 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred
Other Benefits:
- Your lunch is on us!
- 5 day working week (2 rotational week off)
Employment Type: Full Time, Permanent
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based on 2.2k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
PhonePe Benefits
Health Insurance 
Job Training 
Team Outings 
Soft Skill Training 
Work From Home 
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PhonePe Bangalore / Bengaluru Office Location
Bengaluru Office
Headquarter
Ashford Park View, Site No – 9 Industrial Layout, Koramangala 3rd Block,80 ft Road
Bengaluru
560034
560034
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