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PhonePe

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4.0

based on 2.2k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Tech Startup - 2024

153 PhonePe Jobs

Chargeback Specialist

PhonePe

4.0

based on 2.2k Reviews

2-3 years

Bangalore / Bengaluru

1 vacancy

Chargeback Specialist

PhonePe

posted 8hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Support Medical Insurance Stock Broking Production Support Financial Services CCTV Monitoring

+ 3 more

Job Description

About PhonePe Group:

Culture

Job Objective:

We are looking for someone who can handle disputes/chargebacks, handle stakeholders, be the interface for PhonePe Customer Support team, internal technical team and external business / services. Responsible for providing timely and accurate resolution to both technical & non technical issues raised by customers on the PhonePe platform.

A Recon Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements.

Role Expectations:

Analysis of disputes/chargebacks with end to end closure post discussion with relevant stakeholders.
Developing, owning and monitoring solutions for production and non-production environments and applications.
Flexible to take up extra Initiative or additional work as per the organizational requirement
Provide feedback from customer users to the team.
Maintain on-going record of problem analysis and resolution activity in an on-call tracking system Desired Skills & Education.
Diagnosing, troubleshooting and fixing issues related to Customer payments.

Experience, Skills, Qualifications:

2-3 years of experience in dispute management and in NPCI products.
Proven success in a fast paced production support environment.
Good in problem solving and analytical skills.
Demonstrated ability to communicate effectively in writing, ideally with a successful track
Record of responding to/resolving customer issues through written communication Excellent written and oral communications skills
Prior experience in e-commerce or payments / web services domain as a Technical support executive Ability to effectively work with cross functional teams.
Possess ability to understand business problems and provide solutions/information related to the business requirements.