Area Manager - Operations - Mumbai

About Us:
PhonePe is the leader in UPI based payments in India. Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity.
PhonePe started in 2015 and crossed 2 bn transactions on its platform in 2019. We have a customer base of 150+ mm users and 6 mm merchants live on our platform.

About Pincode:
Pincode is a shopping app that offers a revolutionary new approach to e-commerce. Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode, every Indian shopkeeper, regardless of their location, is digitally empowered to tap into the vast potential of e-commerce, creating unprecedented opportunities for growth, while driving innovation at scale.

Summary:
This role involves gaining a thorough understanding of the growth trends across various categories, including Supermarkets, F&V, M&P, Retail, FMCG, FMCD, Healthcare & Wellness, and Lifestyle. The individual will be responsible for ensuring timely store cataloging, managing stock levels and store audits, overseeing both current and new merchant relationships, handling the complete order lifecycle, leading a team of store executives, and tracking key store performance metrics.

This is an On-field role. It is a 6 day shift base working with rotational weekoff

Responsibilities:

1. Category Expertise and Merchant Management
a. Category Understanding: You will need to develop a deep understanding of growth trends and dynamics in different sectors like Supermarkets, FMCG, Healthcare, Lifestyle, and others. This knowledge will help you align store offerings with market demand and growth opportunities.
b. Merchant Management: This involves managing existing merchant relationships to ensure they meet operational standards, product availability, and quality.

2. Store Operations and Catalog Management
a. Store Cataloging: A key responsibility is to ensure that all products and services are accurately cataloged in the system. This involves organizing them into correct categories, ensuring up-to-date product details, pricing, and availability, all within the required timelines.
b. Stock Management and Audit: Managing inventory effectively is crucial. You will oversee quality checks, stock levels and conduct audits to ensure there are no discrepancies in stock records.

3. Pricing Strategy: You will be responsible for ensuring that product pricing is competitive by maintaining pricing parity with key competitors. This includes monitoring competitor pricing trends and adjusting your pricing accordingly to remain attractive to customers

4. Order and Fulfillment Management / Order Lifecycle: You will oversee the entire order process, from order creation to fulfillment and delivery. This includes ensuring that orders are accepted and packed as per defined TATs,, managing any issues that arise during the order process, and ensuring ground-level resolution based on tickets raised by customers.

5. Team Leadership and Performance Monitoring
a. Team Management: Leading and managing a team of store executives will be a core responsibility. You ll need to ensure that your team is motivated, properly trained, and able to carry out their tasks efficiently. Providing guidance, setting expectations, and maintaining communication within the team will be essential for success.
b. Store Metrics and Performance: Monitoring and improving key performance indicators (KPIs) will be critical. This could include metrics like sales performance, inventory turnover, merchant performance, or customer satisfaction. You ll need to use this data to drive decisions and make operational improvements.

Requirements:
Proven working experience of 3-5 years in sales/business development/cataloging/quick commerce operations
Excellence communication and influencing skills
Strong ethics and discretion while dealing with customers
Drive for result, able to demonstrate/quantify success relative to established targets and metrics
Strong bias for action, problem solving and ownership
Ability to develop strong relationships with stakeholders and be a team player
Exposure to the start up environment is an added advantage
Basic Excel skills
Should be ready to travel as this is a full-time field role