Associate Manager - Category Management (Recharge & BillPay)

Job Description - Associate Manager - Recharges

Job Objective:
Recharge & Bill Pay team focuses on providing a single platform to PhonePe users for all their
recurring bill payments and recharges. Associate Manager for the recharge category is
expected to contribute towards managing and driving the growth of the prepaid mobile recharge
business at PhonePe. The role demands developing a deep understanding of category
business and customer behavior and the passion to create value for all stakeholders. The role
would offer an opportunity to work on growth & strategy related tasks & initiatives for the prepaid
mobile recharge category

Responsibilities:
Responsible for managing PnL, planning interventions, monitoring category metrics,
tracking funnel metrics, business reporting, and any ad hoc reporting required from time
to time
Collaborate with internal analytics, marketing, and business finance teams to plan
targets and manage the category
Collaborate with internal business, product and engineering teams to get new product
features build basis market demands, plan and track their go-live along with funnel
improvements
Work closely with internal and external teams to identify tactical/strategic growth
opportunities and set up offer, promotional campaigns
Responsible for handling day-to-day business operations and coordination with both
external and internal stakeholders for the prepaid mobile recharge category
Customer-first attitude: Coordination with CS teams and handling escalations on a day to
day basis to provide prompt resolution to the customers. Addressing internal queries, data
requirements and escalations regarding recharge transactions
Should possess an ability to work with multiple cross-functional stakeholders

Requirements:
Minimum work experience of 1.5-2+ years in the fintech/telecom industry in a growth/strategy
role
A - driver- personality - constantly pushing toward clarity and delivery while balancing the
need for a great collaboration
Strategic thinking and analytical mindset, with the ability to identify and evaluate
interventions based on business objectives and market dynamics
Results-oriented mindset, with a focus on achieving and exceeding targets and driving
business growth.
Excellent communication and relationship-building skills, with the ability to influence and
collaborate with stakeholders at all levels.
Flexibility and adaptability to thrive in a fast-paced and evolving business environment

Passion for solving problems creatively, starting small, failing fast, and applying your
learnings
Strongly focused on execution, hustler, and proactive learner with a go-getter attitude
Advanced knowledge of Excel/Google sheet and basic knowledge of SQL is a must
Qualifications - Graduate/MBA from tier 1 or tier 2 college preferred