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PhonePe

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4.0

based on 2.3k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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140 PhonePe Jobs

Linguist - Telugu

PhonePe

 · 

4.0

 based on 2.3k Reviews

1-4 years

₹ 7 - 6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Linguist - Telugu

PhonePe

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Content Writing Customer Service Excel Customer Support Analytical Chemistry Medical Insurance

+ 3 more

Job Description

We are on the lookout for a dynamic Content Writer who can help PhonePe create a positive customer experience through our Help content, at every step of the Customer s journey. Someone who can handle various communication tasks with panache. If communication is your forte and you are eager to come on board to help us deliver a transparent and trusted customer experience, then send us your updated resume.
Responsibilities:
- Amplify the voice of PhonePe to create a positive customer experience
- You will help improve how PhonePe interacts with its users and work hand-in-hand with peers in User Experience Design, Business, and Creative Tech to develop breakthrough interactive concepts and content strategies
- Utilise strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Identify measures/communication changes that can be initiated based on analysis
- Measure and report performance of all analysis undertaken and assess against goals
- On any given day you will be involved in the development of interactive chatbot, work on new interaction models on the PhonePe App and aid 1,500+ customer support executives in delivering a customer experience that is par excellence
- You will also be taking on various communication requests that hit the communication teams inbox. Also, as we own customer communication, we need someone who is flexible and can easily adapt to the dynamic nature of the customer service industry
Key Qualifications:
- 4+ years experience in content writing, crafting videos/rich-media formats, and working with consumer internet products/apps
- Someone with deep understanding of customer psychology and is armed with strong narrative skills
- A candidate who can cogently and passionately present and defend creative work/ideas, which improve CX
- A communication specialist who can collaborate with multiple verticals/teams
- Should be well versed with Microsoft Excel, Powerpoint and Word, popular Content Management Systems
- Experience in working with a customer experience teams will be an advantage
The key focus of this role is on aligning communication to customer expectations.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Linguist roles with real interview advice

What people at PhonePe are saying

Linguist salary at PhonePe

reported by 5 employees with 1-7 years exp.
₹5.4 L/yr - ₹6.9 L/yr
At par with the average Linguist Salary in India
View more details

What PhonePe employees are saying about work life

based on 2.3k employees
53%
61%
62%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

PhonePe Benefits

Health Insurance
Job Training
Team Outings
Soft Skill Training
Work From Home
Free Transport +6 more
View more benefits

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PhonePe Bangalore / Bengaluru Office Location

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Bangalore / Bengaluru  (1)
Bengaluru Office
Headquarter
Ashford Park View, Site No – 9 Industrial Layout, Koramangala 3rd Block,80 ft Road Bengaluru
560034

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