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PhonePe

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4.0

based on 2.2k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Tech Startup - 2024

153 PhonePe Jobs

Associate Manager - Lending Operations

PhonePe

4.0

based on 2.2k Reviews

2-3 years

₹ 11 - 22L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Associate Manager - Lending Operations

PhonePe

posted 8hr ago

Job Role Insights

Flexible timing

Key skills for the job

Automation Testing Customer Support Operations Medical Insurance Stock Broking Financial Services

+ 4 more

Job Description

About PhonePe Group:

Culture

PhonePe is Indias largest transactions platform built on payments. It is the crusader of UPI payments and a proud contributor to the hypergrowth of the worlds most advanced payments system.

As a part of the Consumer lending team at PhonePe, the incumbent will be involved in setting up strong operational processes and drive automation right from scratch. The role is fit for someone with strong stakeholder management skills, knack for granular details and the ability to understand complex systems.

Work Description/Responsibilities:

Set up processes to track, manage and optimize loan origination, loan disbursement, repayments and collections etc
Collaborate with cross-functional teams to implement strategies improving conversion rates and user experience
Identify system-level opportunities to improve the repayment and collections processes and increase profitability
Develop and implement feedback mechanisms to continuously improve customer support processes
Set up SOP s for any issues faced by customers in coordination with the Customer Support team
Develop an end-to-end Reconciliation Control process for Lending Operations
Review, interpret and implement regulatory guidelines as applicable for the Lending Business
Responsible for the management of business reporting and any ad-hoc reporting required from time to time
Identify issues and lead process streamlining as and when required

Ideal candidate for this role:

B.Tech from Tier-1 or MBA from Tier-1/Tier-2 institution with 2-3 yrs of Operations background (preferably in the lending vertical)
Thrive at building relationships, influencing cross-functional teams and leadership teams on strategic execution of key projects
Be agile, highly collaborative and communicate impressively
Strong logical and problem-solving skills
Ability to evaluate, streamline and set up processes for scaling business

Location: