Windows Administrator

Windows Administration

Roles & Responsibilities:

• Troubleshooting technical problems on a 1st line support.
• Identifying the issue and addressing /escalating the issue to the right SPOC and work with relevant SPOC to publish RCA.
• Monitoring and Alerting will be BAU activities.
• Participate in escalations and outage bridges. Ensure accurate outage status alerts are actioned on a timely basis.
• Document SOP of the Environment.
• Monitor overall system and infrastructure availability.
• Ensures that systems, processes and methodologies are maintained/followed to ensure effective monitoring, control and support of service delivery.
• Participate in upgrades needed to maintain service levels.
• Participates in DR/BCP activities of the cloud setup.
• Reports the activities/challenges faced on a day-to-day basis. And escalate the impact/impact and communicate accordingly

Skills Required:

• Good knowledge of Windows/Linux Administration and troubleshooting.
• Exposure to VPN, Network connectivity issues, User access.
• Good understanding of how to troubleshoot Application related issues.
• Good understanding/knowledge to create Documentations.
• Fast learner.
• Knowledge in Azure is an advance.
• Scripting knowledge i.e. Powershell, Windows script.
• Knowledge of Microsoft Azure (IaaS, PaaS) and the Microsoft server environment.
• Knowledge in Virtualisation.
• Monitor and maintain Windows Server operating system.
• Familiarity with networking topology concepts.
• Good to have at least 1 Azure certification (Administrator, Developer or Architect)
• 1+ years of relevant work experience with Cloud administration / automation (Knowledge).