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80 Philips Jobs
Field Service Engineer
Philips
posted 12hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change, for Multi-modality equipment(CT / MRI / Cathlab / XRay / Ultrasound)
Basic troubleshooting, installation, maintenance and repair on designated equipment
Completing Preventative Maintenance and field modifications.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up.
Maintaining tools and test equipment and ensuring they are properly calibrated.
Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
Utilizing the escalation process to resolve customer service delivery issues.
Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
The ability to lift and carry a toolbox that can weigh up to 50 lbs.
Adhering to current regulatory requirements
Basic troubleshooting, installation, maintenance and repair on designated equipment
Completing Preventative Maintenance and field modifications.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up.
Maintaining tools and test equipment and ensuring they are properly calibrated.
Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
Utilizing the escalation process to resolve customer service delivery issues.
Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
The ability to lift and carry a toolbox that can weigh up to 50 lbs.
Adhering to current regulatory requirements
Delivery:
- The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
- The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
- The FSE would also provide Demonstration Support for the system in the region
- The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
- FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
- The FSE would implement FCO.
- Ensure Reduced down with timely updates to customer.
- Participate and drive projects to maintain Territory Operational KPI above target in complaisance manner.
Selling :
- As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
- FSE would coordinate the process of Spare parts Sales with the Customer
- Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job s purview
- The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.
Service Administration
- The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
- The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
- The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.
Customer Satisfaction
- FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.
You are a part of
Customer Support team and will be support on multimodality as FSE
To succeed in this role, you ll need a customer-first attitude and the following
- BE- Any engineering
- 3+ years of experience in X-ray , CT, MR, and Cath lab
- Strong experience in medical device/services
- Experience in troubleshooting, Maintenance and installation of medical Equipment.
- Good Communication skills
In return, we offer you a challenging, innovative environment with great opportunities to explore. Our benefits are very competitive and designed around your preferences:
- A rewarding career in Philips with attractive package.
- A variable bonus based on both Philips results and personal performance
- Extensive set of tools to drive your career, such as a personal development budget, free training and coaching
- Attractive collective health insurance package
- Opportunity to buy Philips shares and products with discount.
Employment Type: Full Time, Permanent
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What people at Philips are saying
Rating based on 14 Field Service Engineer
reviews
Anonymous · Healthcare & Life Sciences
in Chennai
Likes
Working standard
- Salary - Excellent
+6 more
Dislikes
Nothing is there
Field Service Engineer salary at Philips
reported by
102
employees
with 2-10
years exp.
₹4.4
L/yr - ₹12.9
L/yr
82%
more
than the average Field Service Engineer Salary in India
View more details
What Philips employees are saying about work life
based on 1.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Philips Benefits
View more benefits
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Philips Pune Office Location
Pune Office
Philips Medical System, No.6, 2nd Floor, Dinkar Smruti, Shivajinagar, Bhamburda
Pune
Maharashtra 411005
Maharashtra 411005
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