Field Service Engineer

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As a Field Service Engineer, Person will be responsible for the installation, commissioning, maintenance, and repair of diagnostic and Life Science instruments like PCR, Genetic Analyser, Flow Cytometry products . He will provide on-site support, troubleshoot technical issues, and ensure that all service-related activities are completed to a high standard. He will act as the key contact between the company and customers, ensuring customer satisfaction with technical services.

Key Responsibilities:

• Installation and Setup: Install and configure equipment or machinery at customer sites according to the company s standards and specifications.
• Maintenance and Repair: Perform regular maintenance, diagnostics, and repairs on equipment. Troubleshoot and resolve technical issues in a timely manner.
• Customer Support: Provide on-site technical support and guidance to customers, ensuring their needs are met and addressing any questions or concerns regarding the equipment.
• Training: Train customers on accurate usage and maintenance procedures for the equipment to prevent issues and improve efficiency.
• Documentation: Maintain accurate service reports, records of maintenance, repairs, and installation tasks, as well as inventory logs.
• Problem Solving: Quickly and optimally diagnose and resolve issues, offering recommendations for improvements or upgrades.
• Collaboration: Work closely with other teams (FAS, sales, etc.) to ensure effective service delivery and to report recurring issues or feedback from customers.
• Safety Compliance: Follow safety protocols and industry regulations while performing tasks at customer sites.
• Travel: Travel regularly to different locations as the need arises for service jobs and on-site support.

Qualifications:

• Education: A degree in electronics engineering or a related technical field is preferred. Certifications in specific technologies may be required.
• Experience: BE, B Tech, Masters in Life Scienc with 5-6 years of experience in a field service or technical support role, preferably in a similar industry (e.g., electronics, medical device etc.).
• Technical Skills: Proficiency in troubleshooting and maintaining complex machinery, software systems, or electronics. Experience with relevant diagnostic tools and equipment.
• Communication: Moderate verbal and written communication skills to get along with customers and internal teams.
• Problem-Solving: Excellent analytical and troubleshooting skills to address complex technical issues.
• Customer Service: Ability to build and maintain positive relationships with customers, providing a high level of customer happiness.
• Physical Requirements: Ability to work in various clinical environments.

Work Environment:

• Regular travel to customer locations (local and possibly international).
• Flexible hours depending on customer needs and service requirements.
• Work in a variety of settings, including medical environments.

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