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Helpdesk Lead
Perydot
posted 3mon ago
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Job Description
Helpdesk Lead 4 To 5 Years.
1. Ensure that specific and measurable targets are developed for all IT services
2. Monitor service performance against SLAs
3. Should be flexible to work in rotational shifts
4. People management includes roster management, performance management, attendance management
5. Manage the incidents, problems, escalations etc. with quick resolution
6. Should have good communication skill (Verbal & Written)
7. Should have good knowledge on Microsoft Excel.
8. Should have good knowledge of ITIL
6. Should have good communication skill (Verbal & Written)
7. Should have good knowledge on Microsoft Excel.
8. Should have good knowledge of ITIL
Employment Type: Full Time, Permanent
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