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VIP Support Engineer
Perydot
posted 4mon ago
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Job Description
- Good communication skills with Min of 3 to 4yrs of experience in Desktop Support Role
- Must have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCR
- Strong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD etc.
- Knowledge on SCCM, Antivirus, Encryption Software
- Provides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.
- Must have worked in any IT ticketing tool and know about ticket priorities and SLA
- Focus on building good working relationships within the team and other Resolution Groups
- Remain well versed in help desk policies, procedures, standards and documentation
- All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime.
- Experience working in Remote Support Tool, ITSM Ticketing Tool, Corporate Technology
Employment Type: Full Time, Permanent
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