Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

PerkinElmer

Compare

4.2

based on 136 Reviews

8 PerkinElmer Jobs

Group Leader Service North -1

Spectralytic Scientific

4.2

based on 136 Reviews

2-6 years

New Delhi

1 vacancy

Group Leader Service North -1

PerkinElmer

posted 6hr ago

Job Role Insights

Flexible timing

Key skills for the job

Mechanical Maintenance

Job Description

Responsibilities . Monitor and continuously improve the team lead by group leaders. Monitors team performance, utilization metrics. Continue to upgrade and leverage talent by identifying critical skills and competencies necessary to provide best-in-class customer support.
Develop or redeploy resources as needed to meet business commitments and reinforce PerkinElmer value proposition in the marketplace.
Oversee all staffing decisions to ensure that we are hiring and deploying talent consistent with total customer value strategies. Strengthen team capabilities through ongoing infusion of resources with multi-vendor talent.
Create a pipeline of talented and knowledgeable individuals, through your leadership, that are Ready Now to step into leadership roles within the organization. Utilize LEAD as a core process for driving performance through. ongoing goal-setting, results measurement, individual and team development and talent identification and deployment.
Reports to Service Leader any relevant information with regards to the competition in the marketplace.
Guide and develop the group leaders to gain service revenue and customer focus in their regions.
Works with the Academy Leader to ensure all team members skills grow to meet customer and install base demand.
Promote teamwork within the service and sales organization to maximize opportunities for the growth of PerkinElmer. Actively sells, services, service contracts, service products and support contracts within the region.
Investigates, within the specified region, customer dissatisfaction and development is provided.
Ensures that Customer Service Engineers submit documentation correctly completed and within the agreed time scale.
Communicates regularly all customer leads, concerns and situations to local sales staff and ensures that regional engineers also communicate with sales staff on a frequent basis.
Responsible for service receivables, negotiating with customers as required.
Identify problems, provide recommendations, and implement where appropriate, programs to improve the overall efficiency of department and company systems. Ensure adherence to established escalation policies and timelines.
Ensure regional inventory is properly maintained.