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PerkinElmer

Compare

4.2

based on 136 Reviews

12 PerkinElmer Jobs

Group Leader Service North -II

Spectralytic Scientific

4.2

based on 136 Reviews

3-7 years

New Delhi

1 vacancy

Group Leader Service North -II

PerkinElmer

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Mechanical Maintenance

Job Description

Monitor and continuously improve the team lead by group leaders

Monitors team performance, utilization metrics

Continue to upgrade and leverage talent by identifying critical skills and competencies necessary to provide best-in-class customer support

Develop or redeploy resources as needed to meet business commitments and reinforce PerkinElmer value proposition in the marketplace

Oversee all staffing decisions to ensure that we are hiring and deploying talent consistent with total customer value strategies

Strengthen team capabilities through ongoing infusion of resources with multi-vendor talent

Create a pipeline of talented and knowledgeable individuals, through your leadership, that are Ready Now to step into leadership roles within the organization

Utilize LEAD as a core process for driving performance through

ongoing goal-setting, results measurement, individual and team development and talent identification and deployment

Reports to Service Leader any relevant information with regards to the competition in the marketplace

Guide and develop the group leaders to gain service revenue and customer focus in their regions

Works with the Academy Leader to ensure all team members skills grow to meet customer and install base demand

Promote teamwork within the service and sales organization to maximize opportunities for the growth of PerkinElmer

Actively sells, services, service contracts, service products and support contracts within the region

Investigates, within the specified region, customer dissatisfaction and development is provided

Ensures that Customer Service Engineers submit documentation correctly completed and within the agreed time scale

Communicates regularly all customer leads, concerns and situations to local sales staff and ensures that regional engineers also communicate with sales staff on a frequent basis

Responsible for service receivables, negotiating with customers as required

Identify problems, provide recommendations, and implement where appropriate, programs to improve the overall efficiency of department and company systems

Ensure adherence to established escalation policies and timelines

Ensure regional inventory is properly maintained

Employment Type: Full Time, Permanent

Read full job description