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23 Performance Monitoring Jobs in Noida

Unit Manager - Call Center

8-10 years

₹ 8 - 11L/yr

Noida

5 vacancies

Unit Manager - Call Center

Muthoot Finance

posted 11d ago

Job Description

🚀 Were Hiring: Unit Manager Contact Center 🚀

  • 📣We are looking for an experienced Unit Manager to drive sales performance and lead a high-performing team. Join us to oversee agent productivity, strategize campaigns, and foster growth through coaching and training.
  • Location: Noida – Contact Center
  • Budget: Upto 11LPA
  • Product: Gold Loan, Unsecured loans – PL & BL, Wheels & Mortgages

💼 Key Responsibilities

  • 📈 Drive Sales: Design strategies to achieve revenue and market growth.
  • 👥 Team Leadership: Recruit, train, and manage a top-performing team.
  • 📊 Performance Monitoring: Track and improve agent productivity.
  • 🤝 Cross-Department Collaboration: Liaise with branches to close leads and resolve issues.
  • ⚖️ Risk & Compliance: Ensure adherence to policies and data security.
  • 📅 Strategy Development: Design short-term sales strategies to meet revenue targets.
  • 🧑‍🏫 Training & Coaching: Continuously provide coaching and skill development.
  • 💬 Conflict Resolution: Mediate disputes within the team and ensure a positive work environment.
  • 🔍 Data Analysis: Analyze performance metrics and customer insights for strategy refinement.

🎯 Job Requirements

  • 💼 Experience: 8-10 years in BFSI with 5+ years of managing a team of 50+ agents.

Preference will be given to Outbound sales experience,

  • 🧠 Skills: Leadership, sales strategy, coaching, data analysis, and conflict resolution.
  • 🎓 Qualification: Graduate/Post Graduate
  • 🕒 Age: 30 – 40 years


Employment Type: Full Time, Permanent

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What people at Muthoot Finance are saying

Unit Manager salary at Muthoot Finance

reported by 2 employees with 3-9 years exp.
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₹3.1 L/yr - ₹4 L/yr
40% less than the average Unit Manager Salary in India
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