🚀 Were Hiring: Unit Manager Contact Center 🚀
- 📣We are looking for an experienced Unit Manager to drive sales performance and lead a high-performing team. Join us to oversee agent productivity, strategize campaigns, and foster growth through coaching and training.
- Location: Noida – Contact Center
- Budget: Upto 11LPA
- Product: Gold Loan, Unsecured loans – PL & BL, Wheels & Mortgages
💼 Key Responsibilities
- 📈 Drive Sales: Design strategies to achieve revenue and market growth.
- 👥 Team Leadership: Recruit, train, and manage a top-performing team.
- 📊 Performance Monitoring: Track and improve agent productivity.
- 🤝 Cross-Department Collaboration: Liaise with branches to close leads and resolve issues.
- ⚖️ Risk & Compliance: Ensure adherence to policies and data security.
- 📅 Strategy Development: Design short-term sales strategies to meet revenue targets.
- 🧑🏫 Training & Coaching: Continuously provide coaching and skill development.
- 💬 Conflict Resolution: Mediate disputes within the team and ensure a positive work environment.
- 🔍 Data Analysis: Analyze performance metrics and customer insights for strategy refinement.
🎯 Job Requirements
- 💼 Experience: 8-10 years in BFSI with 5+ years of managing a team of 50+ agents.
Preference will be given to Outbound sales experience,
- 🧠 Skills: Leadership, sales strategy, coaching, data analysis, and conflict resolution.
- 🎓 Qualification: Graduate/Post Graduate
- 🕒 Age: 30 – 40 years
Employment Type: Full Time, Permanent
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