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Senior General Manager
12-13 years
Gurgaon / Gurugram
1 vacancy
Senior General Manager
Schneider Electric
posted 2d ago
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Job Description
- Strategic Oversight: Provide strategic direction for Digital Buildings Services Operations, aligning departmental goals with corporate objectives.
- O perational Efficiency: Identify and implement best practices to enhance operational processes, ensuring efficiency and effectiveness across all service offerings.
- Leadership Development: Recruit, train, and mentor a high-performing team, fostering an environment that encourages professional growth and innovation.
- Performance Management: Establish clear performance expectations and conduct regular performance reviews to drive accountability and continuous improvement.
- Initiative Planning: Develop and execute strategic plans for Ecocare and Modernization initiatives aimed at enhancing service delivery and exceeding customer expectations
- Market Analysis: Conduct thorough market analysis to identify emerging trends, competitive landscape, and customer needs to inform strategic decision-making.
- Proposal Management: Oversee the entire tendering process, ensuring the development of competitive, compliant, and profitable proposals that align with customer requirements and Schneider Electric s strategic goals.
- Stakeholder Collaboration: Work closely with cross-functional teams to gather insights and data necessary for successful tender submissions.
- Engagement Strategies: Lead customer success initiatives to ensure high levels of customer engagement, satisfaction, and retention through proactive relationship management.
- Feedback Mechanisms: Implement robust feedback mechanisms to capture customer insights and integrate them into service improvement strategies.
- KPI Development: Establish and monitor key performance indicators (KPIs) to assess operational success and customer satisfaction levels.
- Data-Driven Adjustments: Utilize data analytics to make informed decisions and adjustments to strategies and operations as necessary.
- Cross-Functional Alignment: Collaborate with sales, marketing, and product development teams to ensure integrated service offerings and alignment of strategies across the organization.
- Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders to facilitate effective communication and collaboration.
- Financial Oversight: Manage departmental budgets effectively, ensuring operational costs are controlled while achieving service excellence and profitability.
- Resource Allocation: Optimize resource allocation to maximize operational efficiency and service delivery.
- Innovation Promotion: Foster a culture of continuous improvement by identifying opportunities for innovation and efficiency in service operations.
- Change Management: Champion change initiatives that enhance service offerings and operational processes.
- Digital Building Technologies: Strong understanding of digital building technologies and services, including IoT, smart buildings, and energy management systems.
- Project Management: Proficiency in project management methodologies and tools, ensuring successful project execution.
- Tendering and Contract Management: Extensive experience in tendering processes and contract management.
- Customer Success Metrics: Knowledge of customer success strategies, metrics, and best practices.
- Leadership Skills: Proven ability to inspire and motivate a diverse team, driving performance and engagement.
- Communication Skills: Excellent communication and interpersonal skills, with a talent for building strong relationships with stakeholders at all levels.
- Strategic Thinking: Strong strategic thinking capabilities with a results-oriented mindset, focused on achieving business objectives.
- Problem-Solving Abilities: Exceptional problem-solving skills, with a focus on innovative solutions and overcoming challenges.
- Adaptability: Ability to adapt to change and demonstrate a commitment to continuous learning and growth.
Employment Type: Full Time, Permanent
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What people at Schneider Electric are saying
Rating based on 7 Senior General Manager
reviews
Anonymous · Procurement & Supply Chain
in Bangalore / Bengaluru
You work hard, company will recognize & support you
- Salary - Good
Lot many things are dependent on your network rather than on what you do
Senior General Manager salary at Schneider Electric
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