Technical Support Engineer II

Position Summary:

Senior Manager of Technical Support at Perforce is searching for a Technical Support Engineer to join the team. This position will work closely with Global team members from Support, Software Development, and Professional Services to assist in resolving a wide variety of customer issues. You would be responsible for providing dependable and timely assistance to our Akana customers.

We are looking for an individual who will use their knowledge and skills from previous experience and on-the-job training to conduct root cause analysis and help our customers resolve problems in complex distributed environments. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services. Our engineers are responsible for facilitating frequent and timely customer interactions via e-mail, web portal, phone, and video conferences.

Akana provides an end-to-end API management solution. Ranked by Forrester as the top vendor and a leader for API security, Akana helps leading organizations take APIs from strategy and design to deployment and optimization.