HR Shared Service Administrator (US Shift)

We re on a mission to change the future of
clinical research. At Perceptive, we help the
biopharmaceutical industry bring medical
treatments to the market, faster.
Our mission is to change the world
but to do this, we need people like you.

Apart from job satisfaction, we can offer you:

HEALTH:

- Medical plan for you and your dependents.

- Personal Accident Insurance

- Life Insurance

- Critical illness cover

WEALTH:

- Salary structure and Flexi basket

- Provident fund of 12%

- Gratuity scheme

YOURSELF: Internal growth and development programs & trainings

HR Shared Services Administrator, you will play a crucial role in providing efficient and effective support to the HR department and employees within the organization. You will be responsible for managing various HR administrative tasks, ensuring compliance with policies and procedures, and delivering exceptional customer service to internal stakeholders.

Key Accountabilities:

• Serve as the primary point of contact for HR-related inquiries and requests from employees, managers, and external partners in a multinational environment.

• Provide high quality customer service for managers and employees including during the employee s lifecycle, collaborating with other departments to provide overall timely resolutions to inquiries or issues.

• Monitoring of HR Shared services communication channels (shared email box, ticketing system) and actioning, escalating, distributing appropriately.

• Maintain and update employee records, ensuring data accuracy and confidentiality.

• Manage a portfolio of activities in a fast-paced environment, adapting to shifting priorities.

• Manage requests within SLA and smaller-scale ad hoc projects to deadline, demonstrating close attention to details.

• Complete administrative activities associated with employee record management such as preparation of confidential letters.

• Support all administrative aspects of the employee lifecycle to ensure a smooth employee, manager, and HR experience.

• Contribute to the continuous improvement of HR systems and tools to enhance efficiency and user experience.

Skills:

• Excellent communication skills, both written and verbal, with the ability to effectively interact with individuals at all levels of the organization

• Ability to work effectively across cultures.

• Exceptional attention to detail and organizational skills

• Strong knowledge of HR policies, procedures, and best practices.

• Ability to work independently and as part of a team in a fast-paced environment.

• Strong problem-solving and decision-making abilities

Knowledge and Experience:

• Previous experience of working with Workday is essential.

• Proven experience in HR administration or a similar role

• Proficient in using MS Office Suite

• Professional attitude within a confidential environment.

Education:

• A professional qualification/certification in Human Resources is a plus.

• English: fluent

Come as you are.

Were proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.