Deputy Manager- AMS

This is a newly created role within the People Experience & Operations. People Ops is a complex organization with global scope over both operational and innovation activities. This role will report to the GBS AMS, Assoc Manager and will provide operations support and fulfil HCM system requests in accordance with the established global governance process.

The objective of this role support including activities related to:

Configuration & Security

• Application configuration design and execution in SF Employee central
• RBP setup and workflow configurations
• Reorganizations, acquisitions, divestitures
• Break/Fix, CR, CCB & Special Project support
• Performance management, learning, succession planning
• Annual process configuration updates (salary plans, performance goals, PDR forms, etc.)
• Configuration, security workbook and Separation of Duties documentation maintenance

Testing

• Operations testing (BAU) Break/Fix, CCB, CRs & special projects

Operations Support/Environment

• Incident management systems and integrations (BOOMI, CPI, Integration Centre) partnership with PepsiCo IT
• Employee data mass loads (including load validation)
• Ticket trend analysis
• The incumbent will work under the direction of an HR Operations Assoc Manager, HBS Global System Support who will guide and help manage escalations and stay focused on delivery effective solutions. This role will be responsible for EC configurations, fixing the RBP issues, executing mass loads, work on solving incident tickets within the Success Factors ecosystem. The incumbent will also partner with other team members to identify problems and bring to leadership for further review
• The People Experience & Operations Asst Analyst, GBS AMS role requires the ability to collaborate with multiple teams and being focused and solving issues and proactively search and create analysis on root-causes
• This requires a highly analytical and detail-oriented technical profile

• Collaborate with the Global People Operations team to manage the queue of incidents and service requests Execution
• Actively work on the assigned global Change Control Board (CCB) configuration requests (including the development of project plans and timelines)
• Focus on the assigned global IdM and security queue security requests and communicate back to management for proper escalations
• Work on the assigned EC configuration updates required as part of SAP/SuccessFactors Releases - Execution
• Provide input into the global Release Management process for configuration requests Execution
• Lead the resolution of escalated configuration and security issues by collaborating across all internal and external team members to ensure quality implementation execution and delivery, escalating to Assoc Manager as necessary
• Maintenance of the configuration and security workbooks and manage global system naming conventions and standards Execution
• Support and execute the assigned global metrics and scorecards for all EC system configuration and security changes and provide status to stakeholders and senior leadership Execution

• Minimum of a bachelor's degree, preferably in IT or Human Resources
• 2-5 years of experience in SAP SuccessFcators system implementations and support
• Global large-scale systems implementation, project management, and support experience
• Detailed system configuration experience in large scale HCM ERP/Cloud solutions: SuccessFactors Employee Central or SAP HCM preferred,
• SuccessFactors certification required
• RBP Setup and workflow configuration
• Experience collaborating with business teams, subject matter experts, IT and integration partners in creating optimized system solutions to meet business requirements
• Must be highly organized, with strong follow-up and results-oriented with strong verbal and written communication skills
• Effective problem-solving skills, high degree of initiative and creativity with a quality focus and a strong attention to detail
• Experience in managing multiple simultaneous projects on time and budget
• Ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities
• Ability to multi-task and prioritize, anticipate and independently address issues
• HRMS ERP/Cloud-based solutions experience (Employee Central, SAP HCM)
• Specialized knowledge of SAP Employee Central configuration/security preferred
• Influencing and communication skills, both verbal and written
• Ability to deal efficiently with multiple issues and difficult situations/people under pressure