Account Manager - Gen AI Startup (3-10 yrs)

Account Manager

Location: Bengaluru/Mumbai/Delhi

Experience: 3-10 years

About the client:

Pioneering generative AI startup headquartered in Bengaluru, India. They are dedicated to leading transformative research and development in the field of language technologies.

Our mission is to develop scalable and efficient large language models (LLMs) and AI applications that support a diverse range of languages, with a special focus on Indic languages.

By reimagining human-computer interaction, they aim to empower businesses and individuals with cutting-edge AI solutions.

Job Summary:

- We are looking for a dynamic and customer-focused Account Manager to establish and nurture long-term relationships with clients.

- The ideal candidate will act as a strategic advisor to clients, drive business growth through cross-functional collaboration, and ensure exceptional service delivery.

- This role requires strong interpersonal skills, a deep understanding of technology-driven solutions, and a proactive approach to account management.

Key Responsibilities:

Account Management:

- Build and maintain strong, long-term relationships with key decision-makers (TDMs, BDMs, CXOs) across assigned accounts.

- Act as the primary point of contact for clients, ensuring their needs are met and their expectations exceeded.

- Identify and nurture opportunities for growth within existing accounts, including cross-selling and upselling company's solutions.

- Develop and execute tailored account plans that align with customer goals and company's strategic vision.

Customer Success:

- Collaborate with internal teams, including forward-deployed engineers, solutions architects, and partner resources, to deliver impactful solutions that address client-specific challenges.

- Drive post-sale success by setting up mechanisms to ensure seamless implementation and high levels of customer satisfaction.

- Proactively identify risks and roadblocks in client relationships and address them effectively to maintain long-term engagement.

Revenue and Metrics:

- Own and deliver revenue targets for assigned accounts by driving client renewals, expansions, and new project opportunities.

- Regularly track and report on account performance metrics, including revenue growth, customer satisfaction, and engagement levels.

- Contribute to pricing strategy discussions and structure competitive deals that maximize value for both Sarvam and its clients.

Strategic Collaboration:-

- Act as a trusted advisor to clients, providing insights and recommendations on leveraging company's generative AI technologies to achieve their business objectives.

- Collaborate with cross-functional teams to gather client feedback and inform product development roadmaps.

- Represent client interests in internal discussions to ensure company's solutions remain relevant and aligned with market demands.

Process and Innovation:

- Continuously refine account management processes to improve efficiency and scalability as company grows.

- Stay updated on industry trends, competitor activities, and emerging technologies to bring innovative ideas to client interactions.

- Document and analyze account challenges, lessons learned, and wins to contribute to company's growth strategy.

Key Qualifications:

Experience:

- 3-10 years in Key Account Management Customer Success

- Or a related role, preferably in the AI, Technology, or SaaS domains

Skills:

- Strong understanding of AI, language models, and related technologies.

- Proven ability to navigate complex enterprise sales cycles and manage multiple stakeholders.

- Excellent communication and negotiation skills, with a track record of delivering compelling presentations to C-level executives.

Education:

- Bachelor's degree in engineering.

- A Master's degree in business is a plus.

Attributes:

- Self-starter with a growth mindset and a passion for innovation.

- Collaborative team player who thrives in a fast-paced startup environment.

What We Offer:

- An opportunity to work with state-of-the-art AI technologies in a mission-driven organization.

- Competitive compensation, including performance-based incentives.

- A collaborative, inclusive, and innovative work culture.

- Health insurance and other benefits.

- Professional growth opportunities in a rapidly evolving industry.