Exxat - Assistant Account Manager (3-5 yrs)

The Assistant Account Manager supports the account management team in maintaining and growing client relationships.

This role involves assisting with day-to-day client interactions, coordinating project deliverable, ensuring client satisfaction, and performing various operational tasks.

The ideal candidate is organized, detail-oriented, and eager to learn about account management and client relations.

Key Responsibilities:

Client Relationship Management:

- Assist in managing client accounts managed by a US-based Account Manager.

- Serve as a point of contact for standard clients/strategic clients, addressing their queries and concerns promptly.

- Developing and maintaining strong client relationships to ensure client satisfaction and retention.

- Schedule and conduct regular customer checkpoints, rotation readiness and other governance (based on the frequency defined) to review project progress, gather feedback, and discuss any issues or additional needs.

- Gather and maintain information on assigned clients.

- Suggest company products/services that maximize client satisfaction.

- Promote products updates / Releases / Conferences and services to existing customers.

Project Coordination:.

- Coordinate with internal teams (e.g., Data, Integration, Product, Engineering, Support and Configuration) to ensure timely delivery of client projects.

- Maintain accurate and up-to-date client records and documentation for their standard clients in Monday.com.

- Ensure that the standard clients are renewing their contracts and collaborate with the Finance team in the renewal process.

Analytic and Reporting:.

- Work with support team to review ticketing trends with specific logo or domains.

- Analysis of the product utilization of the customer and provide the recommendation on which clients need more support.

Technical Acumen:

- Collaborate with IT and development teams to assess technical feasibility and ensure alignment with client requirements.

- Organize and lead integration meetings with clients to discuss and address their IT needs and challenges.

- Coordinate with relevant stakeholders to resolve technical issues and deliver presentations on project progress, technical solutions, and implementation strategies.

Experience:

- Proven work experience (3 years of experience) in account management, customer service, operations, or a related field.

- Experience with CRM software (e.g., Salesforce, monday.com or others).

- Understanding of sales principles and ability to deliver excellent customer experience.

- Preferred to have an undergraduate degree in Business Administration, Marketing, or relevant field.

Skills:

- Excellent communication and interpersonal skills.

- Effective presentation and negotiation skills.

- Good time-management skills with a problem-solving attitude.

- Basic understanding of project management principles and operational processes.

- Ability to work collaboratively in a team environment with coordination required.

With multiple teams.

Working hours (US hours) :

8 am to 5 pm EST.