IT Support Specialist

Pearce Services Global Pvt Ltd is looking for a forward-thinking organization dedicated to providing innovative solutions and exceptional support to our employees and customers. As an IT Support Specialist, you will be at the heart of ensuring seamless technology operations, solving problems, and supporting our team to drive success. Flexible working in shifts and Hybrid culture.

Core Responsibilities:

• Technical Support: Provide timely and efficient technical assistance to employees for hardware, software, and network-related issues.
• Troubleshooting: Diagnose and resolve technical issues, including desktop, laptop, printer, and connectivity problems.
• Software Management: Install, configure, and maintain software applications, ensuring compatibility and security.
• System Maintenance: Perform routine checks and updates on systems to ensure optimal performance and uptime.
• User Training: Educate employees on the proper use of hardware, software, and security protocols.
• Documentation: Maintain accurate records of technical issues, solutions, and IT assets using ticketing and inventory systems.
• Collaboration: Work closely with other IT team members and departments to address larger technical challenges and projects.

Core Experience:

• Education: Associate's or bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
• Experience: 2+ years in an IT support role or similar position.
• Proficient in MS Windows, MDM.
• Knowledge of MS O365, MS Azure, CrowdStrike, Cisco.
• Familiarity with IT infrastructure, including networks, servers, and cloud services.
• Experience with remote troubleshooting tools and help desk ticketing systems.
• Excellent problem-solving and critical-thinking abilities.
• Effective communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.