User Experience Researcher

What You Need to Know About the Role: Were looking for a curious and empathetic UX Researcher who is passionate about understanding user needs

Youll play a vital role in uncovering deep insights that inform the creation of user-centered experiences

Through both qualitative and quantitative research methods, youll help us build trust and security into our products, while also contributing to a positive brand experience for our target audience

Your strong communication and collaboration skills will be essential for effectively sharing your findings and influencing stakeholders in the design process

Meet our Team: You will report to a Senior Manager UX Research and be a member of our diverse Global Experience Design Organization, where we use our design and research skills to inspire and influence across the company

We believe that different perspectives and backgrounds lead to innovation and inclusion in our product designs

We advocate for meaningful and engaging experiences for our diverse global customers

We support each other, learn from challenges, and have fun along the way

At PayPal, UX Researchers influence teams to make customer-centric decisions across the product development lifecycle

This includes early research to understand customer needs and problems, design definition and prototyping, and post-launch experience measurement that informs future iterations

Our studies employ a variety of qualitative or quantitative research approaches; card sorting, tree tests, diary studies, surveys, interviews, unmoderated and moderated usabilitytesting, concept evaluations, and Voice of Customer (VoC) analytics

We start by asking the right questions and end with targeted deliverables and storytellingthat bring our stakeholders closer to our customers

UX Researchers focus on impact of research and are tireless advocates for our customers

As a UX Researcher you will be the voice of the customer

You will craft research programs that bring team members answers to their most importantquestions, and help to define new research questions and initiatives

Job Description:

Your way to impact:

Youll play a vital role in uncovering deep insights that inform the creation of user-centered experiences

Through both qualitative and quantitative research methods, youll help us build trust and security into our products, while also contributing to a positive brand experience for our target audience

Your strong communication and collaboration skills will be essential for effectively sharing your findings and influencing stakeholders in the design process

Your Day to Day

Contribute to a cross-functional product team by planning and conducting research, experience measurement, and analytics studies that inform our product and design strategy

Analyze customer feedback to uncover insights, pinpoint pain points, and identify opportunities for improvement

Deliver impactful insights about the customer experience, with attention to detail and quality

Present compelling insights and recommendations to cross-functional stakeholders

Have a clear understanding of how to form conclusions by referencing diverse data sources

Collaborate with design, product management, analytics, and marketing teams

Participate in workshops and design sprints

Play an active role in our thriving UX Research community: pilot new workflows and methods, surface feedback to leadership, and explore best practices that evolve our craft

Demonstrate a growth mindset by actively seeking feedback, thinking critically, and working to expand your skillset

What You Need to Bring:

Bachelors +2-3 years of experience and/orMasters Degree+1-2 years of experience in UX research, VoC research, or related fields; for example, Design, Information Architecture, Human Factors/HCI, Psychology, Cognitiveor Social SciencesOR alternative equivalent project/portfolio experience

Experience with a standard set of research methods and approaches, such as unmoderated and moderated usability testing, in depth interviews, and surveys

Experience in statistical analysis (e g, t-tests ANOVA, regression), visualizations, and relevant data tools like R/Python and SQL preferred

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations

Our Benefits:

At PayPal, were committed to building an equitable and inclusive global economy

And we cant do this without our most important assetyou

Thats why we offer benefits to help you thrive in every stage of life

We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more