Site Operations Engineer

Job Description Summary:

Meet our Team:

The PayPal SRE team aims to create the most reliable commerce platform on the planet. We engineer AI driven reliability platforms that measure, monitor, and protect the experience of PayPal merchants and customers.

You will be part of a production operations team within a new SRE organization focused entirely on merchant experience. This team will add to our platform of world class automation and observability tools to create features that give us greater visibility and faster response to any issue affecting merchant experience.

Job Description:

Your Way to Impact:

• Work directly with Product Development teams on features, operations, and reliability engineering, to improve the outcomes that our merchants deserve.
• Learn quickly and be able to triage and remediate production system and application incidents while practicing balanced incident response.

Your Day to Day:

• Shift based team protecting our merchants by serving as a first responder for our systems and applications.
• You will facilitateconstructive retrospective sessions to help us enhance the whole lifecycle of operational response from inception and design, through deployment, operation and refinement.
• Ensure the proper documentation of incidents affecting our merchants, with the appropriate data collected for the use of our various reliability platforms.
• Develop and improve production monitoring and management capabilities using existing platforms and tools.
• Work with the Production Operations Manager to take on problems, escalate, and resolve critical site incidents.
• Be the primary enabler in the reduction and elimination of issues affecting merchant experience.

What you need to bring:

• Desire to be part of a shift based team with hands on responsibility to protect the experiences of our merchants.
• Skills in Python or other industry standard software development languages (e.g., Java, Node)
• Strong experience with Monitoring applications - Splunk/DataDog
• Experience with GCP and related services a strong plus.
• Good understanding and working knowledge of networking principles, internet fundamentals, Operating Systems, and application stacks and should be comfortable using Linux command line.
• Experience with GitOps/Operation as Code preferred with the knowledge of terraform, artifactory.