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Site Operations Engineer
Xoom
posted 5d ago
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Job Description
Your Way to Impact
- Work directly with Product Development teams on features, operations, and reliability engineering, to improve the outcomes that our merchants deserve.
- Learn quickly and be able to triage and remediate production system and application incidents while practicing balanced incident response.
Your Day to Day
- Shift based team protecting our merchants by serving as a first responder for our systems and applications.
- You will facilitateconstructive retrospective sessions to help us enhance the whole lifecycle of operational response from inception and design, through deployment, operation and refinement.
- Ensure the proper documentation of incidents affecting our merchants, with the appropriate data collected for the use of our various reliability platforms.
- Develop and improve production monitoring and management capabilities using existing platforms and tools.
- Work with the Production Operations Manager to take on problems, escalate, and resolve critical site incidents.
- Be the primary enabler in the reduction and elimination of issues affecting merchant experience.
What you need to bring
- Desire to be part of a shift based team with hands on responsibility to protect the experiences of our merchants.
- Skills in Python or other industry standard software development languages (e.g., Java, Node)
- Strong experience with Monitoring applications - Splunk/DataDog
- Experience with GCP and related services a strong plus.
- Good understanding and working knowledge of networking principles, internet fundamentals, Operating Systems, and application stacks and should be comfortable using Linux command line.
- Experience with GitOps/Operation as Code preferred with the knowledge of terraform, artifactory
Employment Type: Full Time, Permanent
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