It Support Engineer

Get To Know Us First!
Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell. Our IVA is transforming financial institutions call centers from a cost to a revenue center.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs and many who have been previous part of early-stage startups. We have grown 1800% in the last one year. Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues. We have grown 1800% in the last one year & are in the top 100 fastest-growing Fintech in Silicon Valley. We are a fully remote team
Careers - https://interface.ai/open-positions
LinkedIn - https://www.linkedin.com/company/interface-ai/
Do You Make the Cut?
Position Overview: We are looking for a fully remote IT Support Engineer with experience in managing both Windows and macOS environments. The role involves software installation, troubleshooting, inventory management, email ID creation, and data migration. Proficiency in Azure Cloud, Google Workspace, and JumpCloud is essential.
Time Zone: 7PM- 4AM IST and can be adjusted as per the requirement
Key Responsibilities:

• Install and troubleshoot software on Windows laptops and MacBooks.
• Manage Azure AD, Google Workspace, and JumpCloud for user accounts.
• Create email IDs and perform data migration between platforms.
• Manage Jira and Confluence users through Atlassian Security.
• Oversee IT inventory, including asset tracking and management.
• Provide remote technical support and resolve IT issues.

Qualifications:

• Bachelor's degree in computer science, information technology, information systems, or similar.
• 5+ years of experience in a similar role.

Preferred:

• Experience with administration of Azure Cloud, Google Workspace, Slack, Zoom, Jira, Confluence, GCP, and other enterprise productivity tools.
• Experience with Windows and Mac operating systems.
• Experience implementing IT administration key processes including ticketing system and MDM solution.
• Extensive experience with IT systems, networks, and related technologies.
• Solid knowledge of best practices in IT administration and system security.
• Exceptional organizational and time management skills.
• Strong troubleshooting and inventory management skills.
• Excellent interpersonal and communication skills are a must.
• Customer service centric attitude and focused on empathy when engaging with employees.
• Relevant certifications (Google Associate Cloud Engineer & Microsoft Azure Administrator Associate) are a plus.

Benefits

• Remote First Policy
• Comprehensive Insurance Policy
• A chance to have a huge impact early in your career