interface.ai - Information Technology Support Engineer - Windows/Mac OS (5-9 yrs)

Position Overview :

We are looking for a fully remote IT Support Engineer with experience in managing both Windows and macOS environments.

- The role involves software installation, troubleshooting, inventory management, email ID creation, and data migration.

- Proficiency in Azure Cloud, Google Workspace, and Jump Cloud is essential.

Time Zone : 7PM4AM IST and can be adjusted as per the requirement.

Key Responsibilities :

- Install and troubleshoot software on Windows laptops and MacBooks.

- Manage Azure AD, Google Workspace, and JumpCloud for user accounts.

- Create email IDs and perform data migration between platforms.

- Manage Jira and Confluence users through Atlassian Security.

- Oversee IT inventory, including asset tracking and management.

- Provide remote technical support and resolve IT issues.

Qualifications :

- Bachelor's degree in computer science, information technology, information systems, or similar.

- 5+ years of experience in a similar role.

Preferred :

- Experience with administration of Azure Cloud, Google Workspace, Slack, Zoom, Jira, Confluence, GCP, and other enterprise productivity tools.

- Experience with Windows and Mac operating systems.

- Experience implementing IT administration key processes including ticketing system and MDM solution.

- Extensive experience with IT systems, networks, and related technologies.

- Solid knowledge of best practices in IT administration and system security.

- Exceptional organizational and time management skills.

- Strong troubleshooting and inventory management skills.

- Excellent interpersonal and communication skills are a must.

- Customer service centric attitude and focused on empathy when engaging with employees.

- Relevant certifications (Google Associate Cloud Engineer & Microsoft Azure Administrator Associate) are a plus.

Benefits :

- Remote First Policy.

- Comprehensive Insurance Policy.

- A chance to have a huge impact early in your career.