Travel Operations Manager (Remote)

*Job Summary*:

We are looking for an experienced and detail-oriented HR and Operations Manager to manage the HR functions and oversee the daily operations of our travel agency. The ideal candidate will have a strong background in both HR management, including recruitment and sourcing CVs, as well as operations within the travel industry. This role is essential for ensuring that we deliver exceptional service to our senior clients, while also recruiting and managing a skilled team that supports our vision.

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*Key Responsibilities*:

*Vendor Management*:

- Build and maintain relationships with vendors, including hotels, transportation companies, and tour guides.

*Negotiation*:

- Negotiate contracts and pricing with vendors to secure the best rates and services for our clients.

*Flight Booking*:

- Manage flight bookings for group departures, ensuring accuracy and adherence to travel itineraries. Maintain an organized record of arrival and departure details for coordinating pick-up and drop-off logistics.

*Invoice Creation*:

- Prepare and manage invoices for clients and vendors, ensuring timely and accurate billing.

*Attraction Ticket Booking*:

- Research and book tickets for attractions and events that cater to senior citizens.

*Transport and Hotel Arrangements*:

- Source and coordinate transportation and accommodation options that meet the needs of our senior clients.

*Itinerary Development*:

- Create detailed itineraries for each trip, ensuring all activities, accommodations, and transport details are well-organized and communicated effectively.

*Team Collaboration*:

- Collaborate with sales and customer service teams to ensure seamless communication and service delivery.

*Quality Assurance*:

- Monitor and evaluate service quality, implementing improvements to enhance client satisfaction. Call clients during and after their trips to gather feedback.

*HR Responsibilities*:

*Recruitment and Talent Acquisition*:

- Source, screen, and interview candidates for various roles within the organization.

- Collaborate with department heads to understand staffing needs and create job descriptions.

- Build a network of potential candidates through various sourcing channels, including job boards, social media, and recruitment agencies.

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*What We Offer*:

- Flexible work-from-home options.

- Competitive salary and performance-based incentives with a guaranteed salary hike after successful completion of 6 months based on performance and tours handled.

- A supportive and collaborative work environment.

- Opportunities for professional development and growth.

If you are passionate about travel, dedicated to providing exceptional service to senior citizens, and experienced in HR and operations, we invite you to apply! Please submit your resume and cover letter to Ms. Upasana Puri at hr@parentsholiday.com or call +91 7899189193.