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International Collections Process
2-5 years
₹ 5 - 6.5L/yr
Bangalore / Bengaluru
5 vacancies
International Collections Process
OSB India
posted 21hr ago
Job Description
- Handling incoming telephone calls from customers in financial difficulties and dealing with all queries in a professional manner.
- Role involves interacting with customers and assessing their full financial situation which includes discussing full income and expenditure be make an informed decision.
- Role involves discussing Forbearance options with customer and providing appropriate arrangements in line with customer needs.
- Making proactive outbound calls to explain and support in clearing arrears on the account
- To take calls concerning difficult vulnerable customers/complaints in a polite and professional manner.
- To prepare and dispatch required information packs to customers. This includes preparation of templated and bespoke manual letters, preparation if impact tables and working on emails.
- Candidate should be passionate about customer journey and deliver Good outcomes to customers in line with process and policy
- Attend team Meetings and new business briefings and contribute positive suggestions.
- To ensure the timely communication of information to colleagues and line management
- Maintain the companys compliance standards and own compliance training.
- Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
- To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
- Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
- To ensure the timely communication of information to colleagues and line management
- To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..
Employment Type: Full Time, Permanent
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