Sales Operations Analyst

The analyst s primary responsibility will be to manage Ordway s sales tech stack, which includes applications such as Salesforce.com, Outreach, Apollo, Clay, Instantly, LinkedIn Sales Navigator, Zapier, Calendly, and Hubspot. S/he will be responsible for optimizing the configuration of each application and ensuring the proper integration and data flow between the systems. Additionally, the analyst will test and implement the artificial intelligence capabilities of each application.

A secondary responsibility of the analyst will be tracking performance metrics for the overall go-to-market team. Ordway tracks a set of 50 KPIs related to the volume, value, velocity, and conversion rates of sales opportunities through the funnel. Metrics include the number of leads, average selling price, sales cycle length, pipeline coverage ratio, lead conversions, and win rates.

The sales operation analyst will report to the head of marketing in the US with a local dotted line reporting relationship to the head of business development in Delhi. Candidates should have excellent business English skills and will be expected to work US Eastern time zone hours. The analyst will primarily work from home in a remote capacity but will be expected to attend monthly meetups with the other go-to-market team members in Delhi NCR.

The ideal candidate will have some level of prior experience with sales applications such as CRM and sales intelligence but is not expected to be an expert in the full sales tech stack. The ideal candidate will grow into the role as a faster learner with a strong aptitude for understanding new technologies and applying and implementing them to solve real-world problems.

High performers in the sales operations role will set themselves up for accelerated growth and career development opportunities. The analyst will develop a highly marketable skill set by building in-depth, hands-on expertise in the most popular sales tech applications. Future career opportunities within Ordway include a broader role on the revenue operations team or, alternatively, an engineering role in our Salesforce practice.