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IT Implementation Specialist
Benchmark Digital Partners
posted 11d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Coordinating the implementation of SAAS solutions, liaising between internal teams and clients to ensure implementation is successfully completed
- Work closely with internal stakeholders to develop and maintain implementation timelines, ensuring that all tasks are completed on schedule.
- Engage directly with clients in a customer-facing role, fostering strong relationships and providing regular updates on the progress of implementations.
- Identify potential challenges and proactively escalate issues to appropriate stakeholders, working collaboratively to find timely and effective solutions.
- Maintain accurate and up-to-date project documentation, including project plans, status reports, and relevant client communication records.
Required Skills
- Must have strong communication skills.
- 4-6 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications
- Previous experience in a coordination or project support role.
- Proven ability to take customer suggestions or insights and translate them into technical deliverables
- Extensive technical account management customer engagement experience
Employment Type: Full Time, Permanent
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based on 3 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Benchmark Digital Partners Benefits
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