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15 Benchmark Digital Partners Jobs
Customer Relationship Manager
5-6 years
Hubli, Mangaluru, Mysuru / Mysore + 2 more
1 vacancy
Customer Relationship Manager
Benchmark Digital Partners
posted 6d ago
Job Role Insights
Key skills for the job
Job Description
- Drive customer satisfaction and growth among a portfolio of our existing customers.
- Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement.
- Design, plan and coordinate program activities to help drive program success and participation.
- Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience.
- Collaborate with the customer and Benchmarks team members to support projects, pilots, renewals, and expansion opportunities.
- Effectively develop an understanding of Benchmarks SaaS offerings to inform the growth process and product roadmap.
- Collaborate with customers on-site or host them at the companys local offices for in-person meetings and project discussions.
- Maintain a flexible schedule to accommodate travel and customer meeting requirements.
- BE- CSE/IS
- 5-6 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role.
- Proficiency with Microsoft Office Suite including Excel and PowerPoint required.
- Ability to be flexible and adaptable.
- Ability to prioritize, execute projects, and manage time effectively.
- Empathetic, customer-first attitude.
- Experience with SaaS required.
- Strong communication interpersonal skills to effectively interact with customers and colleagues.
- Willingness to travel and adapt to changing schedules and environments.
Employment Type: Full Time, Permanent
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