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1 Diageo Order Manager Job
Senior Analyst - Commercial Experience - Order Management
Diageo
·
5-10 years
Bangalore / Bengaluru
1 vacancy
Senior Analyst - Commercial Experience - Order Management
Diageo
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Customer Service Advisor is the first point of contact for customers, incl EDI customers, IMC s, 3rd party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle.
Responsible for delivering high-level customer service and ensuring on time, in full shipments.
To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
To contribute ideas, energy, enthusiasm and support to the continuous improvement of the Cash Cycle process.
To ensure that internal control procedures are strictly adhered to.
Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensures that Key performance Indicators are reaching the target.
Logistics Advisor tasks can also be relevant in specific markets ( eg. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc..)
Diageo Global objective is to provide excellent customer service to improve customer satisfaction outside and inside Diageo, and to ensure smooth transition of new EDI customers.
- Excellent interpersonal and communication skills with stakeholders
- Deliver on promises
- Accuracy and attention to details
- Looking for and responding to feedback
- Good knowledge of customers and market specifics
- Generating ideas for issue resolution and service improvement
- Positive can do attitude
- Taking ownership for resolution, escalates where necessary
- Ability to build great relationships with customers
- Understand and comply with controls in own area
- Good team player.
- Order management, including EDI ordering ( Idoc corrections, issue resolution for EDI related problems)
- Handling all incoming customer queries and requests
- Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
- Being responsible for proper communication between Diageo and customers
- Maximizing customer satisfaction level and order entry accuracy
Essential
- Fluent English
- Strong interpersonal and communication skills
- Strong MS Office knowledge
- Very strong customer service attitude
Desirable
- College or university Degree
- System skills (SAP knowledge)
- Having an overview of market and customer specifics
Employment Type: Full Time, Permanent
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People are getting interviews at Diageo through
People are getting interviews through
(based on 47 Diageo interviews)
Job Portal
Referral
Company Website
Campus Placement
Walkin
47%
11%
9%
6%
6%
21% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Order Manager at Diageo are saying
Order Manager salary at Diageo
reported by
1
employee
with 9
years exp.
₹7.1
L/yr - ₹9
L/yr
36%
more
than the average Order Manager Salary in India
View more details
What Diageo employees are saying about work life
based on 842 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Diageo Benefits
Health Insurance 
Work From Home 
Job Training 
Soft Skill Training 
Free Transport 
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Diageo Bangalore / Bengaluru Office Location
Bengaluru Office
Karle SEZ, 100 Feet Kempapura Main Road, Opp Nagavara Lake, Nagavara, DadaMastan Layout, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045, India
Bengaluru
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Senior Analyst - Commercial Experience - Order Management
5-10 Yrs
Bangalore / Bengaluru
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